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Dynamics CRM Specialist
About the Job :
We are seeking a skilled Microsoft Dynamics 365 CRM Specialist to support and enhance our Customer Relationship Management (CRM) platform Dynamics 365 for Sales. This role involves gathering and documenting requirements configuring and supporting CRM solutions and driving process improvements across our organization. Youll work closely with stakeholders provide training to end users and play a critical role in optimizing CRM functionalities to meet business needs.
Responsibilities :
- Develop and maintain expertlevel knowledge of Dynamics 365 for Sales and associated addons (e.g. Experlogix CPQ).
- Provide consultation and support during CRM installations upgrades and customizations.
- Recommend process improvements to optimize the use of Dynamics 365 and its underlying database systems including Microsoft SQL.
- Document and analyze sales processes identifying opportunities for improvement.
- Provide administrative support for CRM systems ensuring smooth operation and troubleshooting issues.
- Train coach and mentor staff and end users on CRM functionality and best practices.
- Collaborate with stakeholders to prepare project scopes timelines and task / time estimates.
- Gain deep knowledge of CRM database structures table relationships and related products.
- Troubleshoot and resolve CRMrelated technical issues effectively.
Qualifications :
Key Skills
Junit,Customer Service,Freelancing,Industrial Safety,ACCA,Arbitration
Employment Type : Full Time
Experience : years
Vacancy : 1
