What are the responsibilities and job description for the Recovery Associate position at Hyundai Capital America?
Who We Are
Through our service brands Hyundai Motor Finance, Genesis Finance, and Kia Finance, Hyundai Capital America offers a wide range of financial products tailored to meet the needs of Hyundai, Genesis, and Kia customers and dealerships. We provide vehicle financing, leasing, subscription, and insurance solutions to over 2 million consumers and businesses. Embodying our commitment to grow, innovate, and diversify, we strive to reimagine the customer and dealer experience and launch innovative new products that broaden our market reach. We believe that success comes from within and are proud to support our team members through skill development and career advancement. Hyundai Capital America is an Equal Opportunity Employer committed to creating a diverse and inclusive culture for our workforce. We are a values-driven company dedicated to supporting both internal and external communities through volunteering, philanthropy, and the empowerment of our Employee Resource Groups. Together, we strive to be the leader in financing freedom of movement.
We Take Care of Our People
Along with competitive pay, as an employee of HCA, you are eligible for the following benefits:
The Analyst, Recovery is responsible for collecting and servicing charged off accounts including receiving and making phone calls to collect on charged off balances while performing various support functions. This position must meet or exceed collection, productivity, and quality objectives while complying with internal policies and procedures in addition to being able to research, negotiate, and resolve higher-risk balances effectively. This position must be able to manage multiple queues consisting of retail and lease deficiency and secured charge off accounts as well as effectively communicate with consumers providing a clear explanation of balances owing and contractual obligations. They must also be able to negotiate to collect the full balance on charge off accounts, or make appropriate arrangements to maximize recoveries. All positions within the Operations Division are expected to collaborate cross-divisionally to achieve a seamless customer experience; this includes supporting other departments as necessary to meet the business need.
What You Will Do
Employees in this class are subject to extended periods of sitting, standing and walking, vision to monitor and moderate noise levels. Work is performed in an office environment.
The posted salary range for this job takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; geographic location, and other business and organizational needs. Successful candidates may be hired anywhere in the salary range based on these factors. It is uncommon to hire candidates at or near the top of the range.
California Privacy Notice
This notice only applies to our applicants who reside in the State of California.
The latest version of our Privacy Policy can be found here. This Privacy Policy provides you with notice, at or before the point of collection, about the categories of personal information to be collected from you, the purposes for which your personal information is collected or used, and whether that information is sold or shared, so that you can exercise meaningful control over our use of your personal information. We are providing this notice to comply with the California Consumer Privacy Act of 2018, as amended as amended by the California Privacy Rights Act of 2020 (“CCPA”).
If you have any questions about CCPA regarding California residents or HCA team members, please contact the Privacy Team at Privacy2@hcs.com.
Primary Location
United States-Texas-Plano
Work Locations
Dallas, TX
Job
Collections
Job Type
Regular
Overtime Status
Non-exempt
Schedule
Full-time
Minimum Salary: $
47,600.00
Maximum Salary: $
71,400.00
Job Posting
Jan 31, 2025
Through our service brands Hyundai Motor Finance, Genesis Finance, and Kia Finance, Hyundai Capital America offers a wide range of financial products tailored to meet the needs of Hyundai, Genesis, and Kia customers and dealerships. We provide vehicle financing, leasing, subscription, and insurance solutions to over 2 million consumers and businesses. Embodying our commitment to grow, innovate, and diversify, we strive to reimagine the customer and dealer experience and launch innovative new products that broaden our market reach. We believe that success comes from within and are proud to support our team members through skill development and career advancement. Hyundai Capital America is an Equal Opportunity Employer committed to creating a diverse and inclusive culture for our workforce. We are a values-driven company dedicated to supporting both internal and external communities through volunteering, philanthropy, and the empowerment of our Employee Resource Groups. Together, we strive to be the leader in financing freedom of movement.
We Take Care of Our People
Along with competitive pay, as an employee of HCA, you are eligible for the following benefits:
- Medical, Dental and Vision plans that include no-cost and low-cost plan options
- Immediate 401(k) matching and vesting
- Vehicle purchase and lease discounts plus monthly vehicle allowances
- Paid Volunteer Time Off with company donation to a charity of your choice
- Tuition reimbursement
The Analyst, Recovery is responsible for collecting and servicing charged off accounts including receiving and making phone calls to collect on charged off balances while performing various support functions. This position must meet or exceed collection, productivity, and quality objectives while complying with internal policies and procedures in addition to being able to research, negotiate, and resolve higher-risk balances effectively. This position must be able to manage multiple queues consisting of retail and lease deficiency and secured charge off accounts as well as effectively communicate with consumers providing a clear explanation of balances owing and contractual obligations. They must also be able to negotiate to collect the full balance on charge off accounts, or make appropriate arrangements to maximize recoveries. All positions within the Operations Division are expected to collaborate cross-divisionally to achieve a seamless customer experience; this includes supporting other departments as necessary to meet the business need.
What You Will Do
- Negotiate to maximize recoveries on accounts in charge off queues. Properly manage multiple charged-off account queues including deficiency, secured matured, PPA, Dismissed Bankruptcies, insurance deficiencies, small balance and various others. Document the collection effort and properly update customer information in the system of record. Identify and track accounts that need to be repossessed. Assign and follow through on out-for-repossession vehicles. Utilize various means of skip tracing to locate contactable phone numbers of customers and/or locate collateral. Comply with all policies and procedures.
- Handle incoming recovery related calls (insurance, legal, deficiency, skip, warranty, bankruptcy, etc).
- Performance Coaching: Actively participate in coaching and development sessions/trainings to co-create solutions that enhance individual performance and overall department/team performance.
- Perform all other duties as assigned.
- Three (3) to five (5) years in a collections & recovery environment
- Experience recovering on deficiency accounts
- Prefer experience working prime auto paper in a call center environment
- Background in automotive financial services a plus
- Must be familiar with FDCPA, GLB
- High school diploma or GED
- BA Degree is preferred
- Work Environment
- Must have excellent time management, oral and written communication skills
- Ability to learn and quickly adapt to multiple vendor account software and databases
- Must have ability to multi-task, pay close attention to detail, and ability to work in fast paced environment
- Must have strong negotiation skills
- Excellent problem solving, planning, organizational and prioritization skills
- Proficient to intermediate Microsoft Excel skills.
Employees in this class are subject to extended periods of sitting, standing and walking, vision to monitor and moderate noise levels. Work is performed in an office environment.
The posted salary range for this job takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; geographic location, and other business and organizational needs. Successful candidates may be hired anywhere in the salary range based on these factors. It is uncommon to hire candidates at or near the top of the range.
California Privacy Notice
This notice only applies to our applicants who reside in the State of California.
The latest version of our Privacy Policy can be found here. This Privacy Policy provides you with notice, at or before the point of collection, about the categories of personal information to be collected from you, the purposes for which your personal information is collected or used, and whether that information is sold or shared, so that you can exercise meaningful control over our use of your personal information. We are providing this notice to comply with the California Consumer Privacy Act of 2018, as amended as amended by the California Privacy Rights Act of 2020 (“CCPA”).
If you have any questions about CCPA regarding California residents or HCA team members, please contact the Privacy Team at Privacy2@hcs.com.
Primary Location
United States-Texas-Plano
Work Locations
Dallas, TX
Job
Collections
Job Type
Regular
Overtime Status
Non-exempt
Schedule
Full-time
Minimum Salary: $
47,600.00
Maximum Salary: $
71,400.00
Job Posting
Jan 31, 2025
Salary : $47,600 - $71,400
