What are the responsibilities and job description for the Sr. Consumer Credit Strategy & Performance Management Associate position at Hyundai Capital America?
Who We Are
Through our service brands Hyundai Motor Finance, Genesis Finance, and Kia Finance, Hyundai Capital America offers a wide range of financial products tailored to meet the needs of Hyundai, Genesis, and Kia customers and dealerships. We provide vehicle financing, leasing, subscription, and insurance solutions to over 2 million consumers and businesses. Embodying our commitment to grow, innovate, and diversify, we strive to reimagine the customer and dealer experience and launch innovative new products that broaden our market reach. We believe that success comes from within and are proud to support our team members through skill development and career advancement. Hyundai Capital America is an Equal Opportunity Employer committed to creating a diverse and inclusive culture for our workforce. We are a values-driven company dedicated to supporting both internal and external communities through volunteering, philanthropy, and the empowerment of our Employee Resource Groups. Together, we strive to be the leader in financing freedom of movement.
We Take Care of Our People
Along with competitive pay, as an employee of HCA, you are eligible for the following benefits:
The Sr. Consumer Credit Strategy & Performance Management Associate supports strategic initiatives and process improvement efforts within the Consumer Credit department. This role conducts detailed data analysis, prepares and reports performance metrics to management, and assists with system change requests and resource planning to enhance operational efficiency. In addition, this role will develop expertise across support functions including project support, SCR, resource planning, analytics, and reporting to provide comprehensive operational assistance to the Credit and Funding teams.
What You Will Do
Employees in this class are subject to extended periods of sitting, standing and walking, vision to monitor and moderate noise levels. Work is performed in an office environment.
The posted salary range for this job takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; geographic location, and other business and organizational needs. Successful candidates may be hired anywhere in the salary range based on these factors. It is uncommon to hire candidates at or near the top of the range.
California Privacy Notice
This notice only applies to our applicants who reside in the State of California.
The latest version of our Privacy Policy can be found here. This Privacy Policy provides you with notice, at or before the point of collection, about the categories of personal information to be collected from you, the purposes for which your personal information is collected or used, and whether that information is sold or shared, so that you can exercise meaningful control over our use of your personal information. We are providing this notice to comply with the California Consumer Privacy Act of 2018, as amended as amended by the California Privacy Rights Act of 2020 (“CCPA”).
If you have any questions about CCPA regarding California residents or HCA team members, please contact the Privacy Team at Privacy2@hcs.com.
Primary Location
United States-California-Irvine
Work Locations
Headquarters 1
Job
Consumer Underwriting
Job Type
Regular
Overtime Status
Non-exempt
Schedule
Full-time
Minimum Salary: $
76,600.00
Maximum Salary: $
114,800.00
Job Posting
Mar 7, 2025
Through our service brands Hyundai Motor Finance, Genesis Finance, and Kia Finance, Hyundai Capital America offers a wide range of financial products tailored to meet the needs of Hyundai, Genesis, and Kia customers and dealerships. We provide vehicle financing, leasing, subscription, and insurance solutions to over 2 million consumers and businesses. Embodying our commitment to grow, innovate, and diversify, we strive to reimagine the customer and dealer experience and launch innovative new products that broaden our market reach. We believe that success comes from within and are proud to support our team members through skill development and career advancement. Hyundai Capital America is an Equal Opportunity Employer committed to creating a diverse and inclusive culture for our workforce. We are a values-driven company dedicated to supporting both internal and external communities through volunteering, philanthropy, and the empowerment of our Employee Resource Groups. Together, we strive to be the leader in financing freedom of movement.
We Take Care of Our People
Along with competitive pay, as an employee of HCA, you are eligible for the following benefits:
- Medical, Dental and Vision plans that include no-cost and low-cost plan options
- Immediate 401(k) matching and vesting
- Vehicle purchase and lease discounts plus monthly vehicle allowances
- Paid Volunteer Time Off with company donation to a charity of your choice
- Tuition reimbursement
The Sr. Consumer Credit Strategy & Performance Management Associate supports strategic initiatives and process improvement efforts within the Consumer Credit department. This role conducts detailed data analysis, prepares and reports performance metrics to management, and assists with system change requests and resource planning to enhance operational efficiency. In addition, this role will develop expertise across support functions including project support, SCR, resource planning, analytics, and reporting to provide comprehensive operational assistance to the Credit and Funding teams.
What You Will Do
- Lead/Support Projects and Process Improvements:
- Coordinate and support Consumer Credit department projects and process improvement initiatives by performing root cause analyses to identify process inefficiencies and develop solutions.
- Gather and validate critical data for informed decision-making and collaborate with cross-functional teams to ensure clear communication and smooth project execution
- Reporting:
- Design, automate, and maintain regular reports and dashboards that track performance.
- Utilizes tools such as SQL and Tableau to transform complex data into intuitive, actionable insights.
- Continuously review and optimize reports to ensure accuracy, timeliness, and alignment with evolving business needs.
- Data/Process Analysis:
- Analyze large datasets to uncover trends, identify inefficiencies, and pinpoint opportunities for process improvement within consumer credit operations.
- Document and map current workflows to detect bottlenecks and areas for enhancement.
- Develop actionable insights and recommendations to streamline operations and boost efficiency.
- SCR/Resource Planning Support:
- Support System Change Request (SCR) initiatives by collaborating with business and IT teams to gather and document detailed requirements for system enhancements and change requests.
- Assist in testing and validating system changes to ensure they meet specified business needs.
- Manage the change process by tracking SCR implementations and communicating updates to relevant stakeholders, ensuring smooth transitions during system updates.
- Support resource planning efforts by providing data insights to assist with forecasting, capacity model improvements, and reporting.
- Minimum 4-6 years related experience in an operations environment
- Experience supporting process improvement initiatives and leading projects
- Experience using data and assumptions to generate forecasts
- Experience with SQL a plus
- Auto finance or captive finance industry, with experience in Consumer Credit or Funding preferred
- Bachelor’s degree
- Strong analytical and research abilities, with experience in performing root cause analyses and driving process improvements.
- Proficient with Microsoft Office Suite, including advanced Excel skills.
- Excellent oral and written communication skills, capable of conveying technical concepts to non-technical stakeholders
Employees in this class are subject to extended periods of sitting, standing and walking, vision to monitor and moderate noise levels. Work is performed in an office environment.
The posted salary range for this job takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; geographic location, and other business and organizational needs. Successful candidates may be hired anywhere in the salary range based on these factors. It is uncommon to hire candidates at or near the top of the range.
California Privacy Notice
This notice only applies to our applicants who reside in the State of California.
The latest version of our Privacy Policy can be found here. This Privacy Policy provides you with notice, at or before the point of collection, about the categories of personal information to be collected from you, the purposes for which your personal information is collected or used, and whether that information is sold or shared, so that you can exercise meaningful control over our use of your personal information. We are providing this notice to comply with the California Consumer Privacy Act of 2018, as amended as amended by the California Privacy Rights Act of 2020 (“CCPA”).
If you have any questions about CCPA regarding California residents or HCA team members, please contact the Privacy Team at Privacy2@hcs.com.
Primary Location
United States-California-Irvine
Work Locations
Headquarters 1
Job
Consumer Underwriting
Job Type
Regular
Overtime Status
Non-exempt
Schedule
Full-time
Minimum Salary: $
76,600.00
Maximum Salary: $
114,800.00
Job Posting
Mar 7, 2025
Salary : $76,600 - $114,800
