What are the responsibilities and job description for the Sr. Observability Tech Support Associate position at Hyundai Capital America?
Who We Are
Through our service brands Hyundai Motor Finance, Genesis Finance, and Kia Finance, Hyundai Capital America offers a wide range of financial products tailored to meet the needs of Hyundai, Genesis, and Kia customers and dealerships. We provide vehicle financing, leasing, subscription, and insurance solutions to over 2 million consumers and businesses. Embodying our commitment to grow, innovate, and diversify, we strive to reimagine the customer and dealer experience and launch innovative new products that broaden our market reach. We believe that success comes from within and are proud to support our team members through skill development and career advancement. Hyundai Capital America is an Equal Opportunity Employer committed to creating a diverse and inclusive culture for our workforce. We are a values-driven company dedicated to supporting both internal and external communities through volunteering, philanthropy, and the empowerment of our Employee Resource Groups. Together, we strive to be the leader in financing freedom of movement.
We Take Care of Our People
Along with competitive pay, as an employee of HCA, you are eligible for the following benefits :
- Medical, Dental and Vision plans that include no-cost and low-cost plan options
- Immediate 401(k) matching and vesting
- Vehicle purchase and lease discounts plus monthly vehicle allowances
- Paid Volunteer Time Off with company donation to a charity of your choice
- Tuition reimbursement
What to Expect
The Sr. Observability Tech Support Associate will support the observability platform generated problem tickets throughout its entire life cycle - from initiation, resolution, and subsequent process improvement implementation in accordance with HCA IT Operations practices. This position will work closely with IT Operations, Infrastructure, Development and Applications teams to address potential and ongoing incidents and issues that may impact HCA’s enterprise systems using the HCA Observability platforms (Dynatrace, Solarwinds, etc.)
What You Will Do
1. Technical Support :
2. Platform Support :
3. Continuous improvement
