What are the responsibilities and job description for the Service Advisor position at Hyundai of Columbus?
Job Description
Job Description
Description :
Are you a skilled communicator with a passion for delivering exceptional customer service? At Great Lakes Hyundai of Columbus, we are looking for a dedicated Service Advisor to join our dynamic team! As a Service Advisor, you will be the first point of contact for customers and play a vital role in ensuring they receive top-quality service for their vehicles.
Key Responsibilities :
- Greet customers and assist them with their service needs in a professional and friendly manner.
- Listen to customers' concerns and advise them on the best possible solutions.
- Schedule service appointments and provide accurate timeframes for completion.
- Prepare and maintain customer service orders, ensuring all required details are recorded.
- Collaborate with technicians to ensure that work is performed efficiently and meets the customers' expectations.
- Provide customers with cost estimates, explain repair and maintenance procedures, and answer any questions they may have.
- Follow up with customers regarding their service and keep them informed on progress.
- Ensure customer satisfaction by resolving any issues or concerns promptly.
Requirements : Requirements :
Preferred Qualifications :
Benefits :
Great Lakes Auto Group is an equal-opportunity employer. We are committed to providing a workplace that is free from discrimination and harassment. We encourage applicants from all backgrounds, including but not limited to race, color, religion, gender, gender identity, sexual orientation, national origin, age, disability, genetic information, or veteran status. Employment decisions are based on merit, qualifications, and business needs. We are dedicated to creating an inclusive and supportive environment where all employees can thrive.
