What are the responsibilities and job description for the BDC Sales Representative position at Hyundai (Streetsboro)?
About Us:
Great Lakes Hyundai of Streetsboro is a premier automotive dealership dedicated to providing exceptional service and an outstanding customer experience. We are looking for an enthusiastic and driven Automotive BDC Sales Representative to join our team and help us continue to grow. If you're passionate about cars, customer service, and sales, we'd love to have you on board!
Job Description:
As an Automotive BDC (Business Development Center) Sales Representative, you will be the first point of contact for potential customers, reaching out via phone, email, and chat to qualify leads, schedule appointments, and nurture relationships. You will work closely with the sales team to drive leads and ensure a seamless transition from lead to sale.
Responsibilities:
- Make outbound calls to prospective customers and follow up on inbound leads.
- Engage with customers to gather information about their needs, preferences, and purchasing timeline.
- Schedule appointments for customers to meet with sales consultants.
- Follow up on leads and appointments to ensure customer satisfaction and improve conversion rates.
- Maintain accurate customer records in the CRM system.
- Provide timely responses to customer inquiries through phone, email, or chat.
- Work with the sales team to ensure customer inquiries are handled promptly and professionally.
- Achieve individual and team sales goals.
- Stay current on product knowledge and promotions.
Qualifications:
- Previous experience in sales, customer service, or a call center environment preferred.
- Strong communication and interpersonal skills.
- Excellent phone etiquette and a professional demeanor.
- Ability to work in a fast-paced, target-driven environment.
- Basic knowledge of the automotive industry is a plus.
- Proficiency with CRM software and Microsoft Office Suite.
- Positive attitude and a strong work ethic.
- High school diploma or equivalent; additional education or training in sales is a plus.
Great Lakes Auto Group is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We are dedicated to fostering a culture of inclusion and respect, where every employee feels valued and empowered.
