What are the responsibilities and job description for the Automotive Service Consultant position at HyundaiCareers.com?
Overall Summary
As a service consultant you will be responsible for initiating automotive services and repairs by ascertaining vehicle performance problems and service requests; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer records. You will serve as the communicator and liaison between the customer and technician; ensuring the customer's needs are understood by the technician and the needed and recommended service/repairs are understood by the customer.
Education
High School
Experience
1-3 years
Additional Information
Experienced Automotive Service Advisor / Assistant Service Manager (Full-Time)
Hertrich Family of Automobile Dealerships - Join Our Growing Team!
Are you an experienced Automotive Service Advisor or Service Writer looking for the next step in your career? Hertrich Family of Automobile Dealerships is seeking an energetic, customer-focused Automotive Service Advisor / Assistant Service Manager to join our world-class team.
Why Hertrich?
At Hertrich, we offer exceptional opportunities for growth and advancement in a fast-paced, rewarding environment. With over 24 dealerships and 19 automotive brands across the Delmarva Peninsula, we are a recognized leader in the industry. As a family-owned business, we have been committed to serving our community for over three generations, supporting over 90 local organizations and charities.
We pride ourselves on our entrepreneurial culture and high standards of excellence. We don't settle for "just good enough"; we aim for exceptional in everything we do. If you're dedicated, innovative, and passionate about delivering the best service, we want to hear from you!
What We Offer:
Competitive Salary
Comprehensive Medical, Dental, and Vision Insurance for you and your family
Accident, Cancer, and Life Insurance Options
Short- and Long-Term Disability Coverage
Paid Vacation, Holidays, and Personal/Sick Days
401(k) Plan with Employer Match
Employee Purchase Discounts
Key Responsibilities:
Greet service customers promptly and courteously
Answer service calls and schedule appointments
Advise customers on estimated service/repair costs and timelines
Coordinate service orders with technicians and monitor progress
Ensure high levels of customer satisfaction by delivering on promises and getting it right the first time
Suggest additional services where appropriate
Assist in monitoring service operations and daily paperwork (training to support Service Manager)
Maintain inventory of parts and enforce service rules in the facility
Other duties as assigned
Qualifications:
Minimum of 2-3 years' experience as an Automotive Service Advisor / Service Writer or 1 year as an Assistant Service Manager
Strong customer service and sales skills; prior up-selling experience a plus
Excellent communication and organizational abilities
Computer literate and comfortable using service management systems
High School Diploma or GED required
Valid Driver's License with few to no points on driving record
Must be available to work a flexible schedule, including evenings and Saturdays
About Hertrich Family of Dealerships:
For over 60 years, Hertrich has been committed to the community and delivering excellence in customer service. We pride ourselves on our team-oriented culture and believe in fostering an inclusive environment where everyone has the opportunity to thrive.
We're an equal-opportunity employer, committed to diversity and a drug-free workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Employment Position: Full Time
Salary: $50,000.00 - $85,000.00 Yearly
Salary is not negotiable.
Zip Code: 19720
Salary : $50,000 - $85,000
