Attendee Experience Manager

ABOUT HYVE

We believe that when people come together, powerful things happen. Hyve Group plc connects global industry communities through unmissable events, online networking platforms, and hyper-productive meeting programs.

Our decades of experience put us at the heart of industries, and we are committed to using our influence to shape innovation and drive progress across our customer communities.

Our market-leading portfolio of global brands includes Shoptalk, Groceryshop and Fintech Meetup.

#LifeAtHyve

At Hyve, we are driven by our values: brilliant work, fresh thinking, rich connections, and collective buzz. In practice, this means we value quality, work with passion, celebrate uniqueness, and are our best when we work together.

We value a diverse team and are committed to employing individuals from all backgrounds and creating a culture based around belonging.

Our hybrid working model ensures we respect our peoples’ work/life balance.

Human connections are our specialty, and we offer a jam-packed calendar of social events, inclusion workshops, and professional development opportunities to make sure #LifeAtHyve is always fulfilling and exciting.

ABOUT THE ROLE:

Hyve is looking for an enthusiastic and professional Attendee Experience Manager to join our NYC-based team. This role will focus on working with attendees to ensure an exceptional attendee experience for our Global Brands events. The Attendee Experience Manager will focus on onboarding and relationship management for all attendees before and during our events, and will be responsible for sending out communications and responding to questions with a customer first focus. This role will also focus on assisting attendees to complete each task as it relates to our meetings programs, including follow up via phone, text and email.

The Attendee Experience Manager will work closely with the Retailer & Brands, Marketing, Operations, Sales, and Tech teams. This position will report directly to the VP of Attendee Experience.

WHAT YOU’LL BE DOING:

• Be a champion for attendees and be the main point of contact leading up to and during our events
• Respond to attendee inquiries quickly and prioritize activities with attendees at all times
• Onboard attendees once they are registered and assist them via inbound and outbound phone calls, emails and texts
• Prepare support communications (email/phone/text) to send out to attendees, including copywriting throughout event cycles
• Suggest and develop processes to help drive efficiencies and create frictionless user experiences
• Partner with relevant departments, including retailers & brands, marketing, operations and sales, in order to ensure client success and seamless execution
• Support attendees through the pre-event workflow to ensure they complete all tasks by the given deadlines
• Understand timelines and each phase of the meetings programs to support attendees and any questions
• Assist attendees in navigating platforms for meetings programs
• Conduct audits of data
• Use identified software and tools for record keeping
• Provide consistent and timely reporting of projects and meet identified deadlines

WHO YOU ARE:

To be successful in this role, you must have/be:

• 5-7 years of experience in customer experience, business development, account management and/or operations within the events, or retail industry
• Be passionate about creating unforgettable customer experiences
• Be passionate about building an admired product and experience for the retail industry
• Have exceptional verbal and written communication skills
• Be extremely well organized, detail and process oriented
• Be able to work efficiently in google sheets; ability to create pivot tables, carry out v-lookup and basic formulas for data manipulation and analysis
• Have strong analytical skills with the ability to collect, organize and analyze large amounts of data with attention to detail and accuracy
• Be able to run a process, and manage that process to success
• Be smart and a quick learner who is comfortable in a fast-paced, high growth, entrepreneurial environment
• A self-starter who is proactive, independent, flexible, and accommodating
• Agile and ability to multi-task- everyday is not the same and have the ability to pivot and prioritize different projects
• Have the ability to manage time and resources optimally
• Have strong problem-solving and follow-up skills
• Must be willing to commute 3 days per week to NYC offices as needed

COMPENSATION & BENEFITS:

• The salary band for this position ranges from $80,000 - $90,000 based on experience
• This position will be eligible for a competitive bonus structure
• Full medical, dental, vision package to fit your needs
• Retirement plan with company match (401K)
• Competitive vacation policy
• Hybrid Work