Case Manager

Case Manager

Job Description

Classification:

Exempt

Reports:

Lead Case Manager

Summary/Objective:

Primary job responsibilities involve service linkage and case management to assist individuals in addressing their behavioral health needs and tracking relevant health outcomes. Case Managers are primarily community based, providing community support, case management and service linkage both within Boundless and with outside providers that identify and address behavioral health needs, developmental issues and barriers to care. Case Managers will work with individuals, parents/guardians, Boundless staff and outside providers that support treatment and contribute meaningfully to whole health outcome of the individual served.

Essential Functions:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Provides case management support to individuals engaged in behavioral health services including community psychiatric support and therapeutic support to promote the coordination and implementation of treatment goals
• Serve as a liaison between families and agency to positively promote collaborative processes in the treatment planning for clients by encouraging parent/guardian participation in treatment.
• Identify and assess psychosocial and life skills needs through analysis of factors impinging on client success including factors in the home, school and community.
• Provide parent/guardian educational workshops on identified issues related to child development, stress reduction, discipline and safety, and teacher/parent/client communication.
• Keep caseload spreadsheet (information management) updated regularly.
• Manage phone calls from families, guardians, agencies, etc. Set up meetings; obtain information, etc.
• Develop programs to address parent/guardian participation in agency services and client engagement in the treatment process.
• Attend meetings, trainings, and professional development activities as required.
• Completes mandatory documentation within timelines established by applicable regulations and policies.
• Mediates issues that arise among clients, families, and staff.
• Provides linkage with appropriate community resources by maintaining knowledge of other systems, making referrals, and identifying unmet needs (e.g., recreational, transportation, healthy/safety, employment, etc.).
• Provides clients and families with crisis management services as needed.
• Work closely with an interdisciplinary team to support clients and coordinate care.
• Develops a comprehensive discharge plan in collaboration with clients, clients’ families, multidisciplinary staff, and referral agencies.
• Trains and consults with staff regarding psychosocial needs that encompass mental health, development, and diversity of individual clients to increase staff knowledge and skills.
• Advocates on a case, policy, and program level.
• Meet productivity requirement as established by management.
• All other assigned duties.

Competencies:

• Exemplary attendance
• Excellent communication skills, both oral and written, demonstrating professionalism with co-workers, parents and individuals
• Excellent organizational skills with the ability to stay focused
• Ability to prioritize multiple tasks
• Ability to follow all company policies and procedures
• Demonstrated clinical knowledge related to behavioral health issues and developmental disabilities.
• Intermediate computer skills
• Professional telephone etiquette
• Must be able to show tact and diplomacy when dealing with parents, clients, peers and staff

Supervisory Responsibility:

• None

Work Environment:

• This job regularly works in the community providing services outside of the office, in schools, client homes, and other community settings. This role routinely uses standard office equipment such as computers, phones and photocopiers.

Physical Demands:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.

Position Type/Expected Hours of Work:

• This is a full-time position, and hours of work and days are Monday through Friday, during business hours. Occasional evening and weekend work may be required as job duties demand.

Travel:

• Travel is primarily local during the business day, although some out-of-the-area and overnight travel may be expected on occasion. Position may require transporting clients as appropriate to support their treatment needs.

Education/Experience:

• Bachelor’s degree in social work, education, psychology, or another related field OR at least three years working in the human services field.
• Two years of experience in a case management or care coordination role preferred.
• Experience working with people with autism spectrum disorders and developmental disabilities preferred.
• Experience working with people with mental health conditions.
• High School and GED required

Additional Eligibility Qualifications:

• Valid Ohio Driver’s License with Ohio Bureau of Motor Vehicles - No more than 5 points on driving record.
• Valid car insurance

Other Duties:

• Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.