What are the responsibilities and job description for the Client Coordinator - Medspa Receptionist position at I & B Medical Associates?
Position Overview: We are seeking a dedicated and customer-focused Client Coordinator to join our medical spa team. The ideal candidate will be responsible for delivering exceptional customer service, ensuring client satisfaction, and optimizing sales within the medical spa environment. The Client Coordinator will play a key role in managing client interactions and facilitating smooth operations.
Qualifications:
- High School Diploma required
- Minimum of 1 year experience in a spa/salon environment and sales
- Proficiency in Microsoft Office (Outlook, Excel, Word)
- Experience with Customer Relationship Management software preferred
- Excellent communication skills, with the ability to interact professionally with staff, clients, and physicians
Key Responsibilities:
- Provide outstanding customer service to clients, ensuring their comfort and satisfaction throughout their visit
- Answer phones promptly and professionally, educating clients on available services and products
- Make outbound calls to potential clients to book appointments and promote spa services
- Offer comprehensive explanations of spa services and products to enhance customer experience and drive sales
- Schedule and confirm appointments in accordance with spa protocols to ensure seamless workflow
- Manage client check-ins and check-outs utilizing the spa software system
- Process sales transactions and daily cash-outs with precision and adherence to company protocols
- Oversee opening and closing duties, following standard operating procedures
- Maintain a clean, organized, and aesthetically pleasing spa environment
- Address client inquiries and concerns promptly, escalating issues to management when necessary
- Stay informed about spa services and medical-grade skincare products offered
- Foster effective communication and teamwork with management and staff to enhance overall service quality
- Conduct spa tours for potential clients, showcasing available services and retail products to encourage sales
- Demonstrate professionalism and diplomacy when handling challenging situations
- Attend staff meetings, seminars, and training sessions as required
- Uphold a polished and professional personal image at all times
Job Types: Full-time, Part-time
Pay: $15.00 - $20.00 per hour
Expected hours: 30 per week
Schedule:
- 8 hour shift
Work Location: In person
Salary : $15 - $20