Senior Data Insights Analyst

About Us:

i.c.stars is a 25-year-old nonprofit workforce development organization dedicated to preparing individuals from underserved communities for rewarding careers in technology. With a passionate team of 35 professionals, we’re committed to bridging the gap between diverse talent and the tech industry. We find talent, train talent and place talent in rewarding careers that end cycles of generational poverty and yield long-term success.  At our core, we believe that innovation thrives when people are empowered, supported, and allowed to grow.

If you’re someone who is energized by people-first leadership and is passionate about making a lasting impact, you may want to be a part of our journey as we continue to shape the future of tech professionals.

About the Role:

As the Senior Data Insights Analyst, Program Performance, you will be responsible for designing and implementing data systems, processes, and dashboards that drive real-time insights into the impact and effectiveness of our training and residency programs. You will integrate program data with Salesforce, ensure seamless collection processes, and generate actionable insights that empower leadership, program managers, employer partners, and funders to make informed decisions.

This role requires expertise in data visualization, qualitative and quantitative data methods, survey design, analytics, and project management. The ideal candidate is a systems thinker with strong execution skills, capable of translating messy, complex data into clear, meaningful insights that directly inform program strategy.

Key Responsibilities

Program Data Collection, Analysis Insights (30%)

• Design, refine, and implement surveys (intern and resident experience, employer feedback, wellness check-ins, program engagement, etc.).

• Conduct quantitative analysis (trend analysis, correlations, predictive modeling) on key program success factors and on intern learning and development in business, leadership, and technology.

• Conduct qualitative research (focus groups, interviews, sentiment analysis) to capture program experience insights.

• Analyze intern and resident progress, hiring speed and career advancement, certifications, and engagement to surface trends and recommend strategic adjustments.

• Work closely with program and employer engagement teams to ensure data measures capture impact and align with local market workforce needs.

Data Visualization Storytelling (30%)

• Develop interactive dashboards, reports, and presentations to communicate insights to program leadership and stakeholders.

• Use data storytelling techniques to transform raw data into clear, compelling narratives that inform decision-making.

• Ensure program impact data is accessible and easily interpretable for non-technical stakeholders.

Data Systems Integration (25%)

• Design and implement program data processes and systems that integrate with Salesforce and other relevant platforms to enable real-time data tracking.

• Develop automated dashboards and reports that capture key performance metrics such as:

  • Internship/Training Program Persistence

  • Speed to Hire Post-Internship/Training Program

  • Residency Program Certifications Attempted & Achieved

  • Residency Program Engagement  

  • Intern & Resident Wellness

• Work with our Chief Technology Officer to ensure seamless Salesforce data integration and reporting functionalities.

Project Management Execution (15%)

• Drive data strategy projects from ideation to execution, ensuring alignment with organizational goals.

• Collaborate with cross-functional teams to ensure seamless implementation of new data tools and processes.

• Maintain data accuracy, consistency, and security across systems.

Who Will Thrive in This Role/What You Bring:

• Bachelor’s degree in Data Science, Statistics, Computer Science, Business Analytics, Economics, Social Science Research, or a related field (preferred) OR

• Master’s degree in a relevant field (strongly preferred), especially in Data Science, Analytics, Applied Statistics, or Research Methods OR 

• 5 to 7 years of equivalent experience in data analysis, program impact evaluation, business intelligence, and workforce analytics (required).  NOTE: Extensive professional experience in data visualization, research methodologies, and systems integration may substitute for a formal degree.

Skills:

🔹 Technical Expertise

• Strong proficiency in Salesforce integration and data management.

• Experience with data visualization tools (Tableau, Power BI, Google Data Studio).

• Proficiency in SQL, Python, R, or other analytical tools to conduct advanced data analysis.

• Experience designing surveys (Qualtrics, Google Forms, Alchemer, etc.) and analyzing responses.

🔹 Data Analysis & Research

• Expertise in both quantitative and qualitative research methods.

• Ability to conduct predictive modeling, trend analysis, and performance benchmarking.

• Strong understanding of data governance, security, and best practices.

🔹 Program Knowledge & Execution

• Managing data-related projects from concept to implementation.

• Storytelling with data visualizations and statistical analysis

• Presenting insights to leadership, funders, and partners.

• Project management and systems thinking, ensuring data solutions align with programmatic goals.

• Leading data-driven decision-making and process improvements for training or talent development programs.

Mindsets Approach:

• Systems Thinker: You understand how program data flows, connects, and influences decision-making across different teams and functions.
  
  
• Execution-Oriented: You can design, build, and optimize program data systems from the ground up, ensuring seamless implementation.
  
  
• Impact-Driven: You are passionate about using data to measure and improve program effectiveness in workforce development.
  
  
• Clear Communicator: You can translate complex datasets into meaningful insights and compelling narratives for diverse stakeholders.
  
  
• Strategic Problem-Solver: You proactively identify gaps, surface trends, and recommend strategic adjustments to improve program performance.

Why Join Us?

• Make an Impact: Help us shape the team that develops and prepares individuals for careers in tech. Be a part of an organization that’s making a meaningful difference in the lives of our participants, and the communities and businesses we serve.

• Growth Opportunities: We’re a dynamic, growing organization that’s committed to developing both our staff and the people we serve. You’ll have the chance to shape your role and grow professionally.

• Collaborative Environment: We pride ourselves on being a supportive, team-oriented organization where everyone’s voice is heard.

• Work-Life Balance: We value our people’s well-being, offering flexible work arrangements and a comprehensive benefits package.

• A Culture of Learning: As a team, we believe in continual growth—personally and professionally. There’s always room to learn, share ideas, and try something new.

If  you meet the minimum qualifications described above and are excited about creating a people-centric culture and driving the development of our talented team, we welcome your application. 

Location: Remote/Flexible 
Reports to: Chief Learning Program Officer, serves on National team