What are the responsibilities and job description for the IT (Information Technology} Support Technician position at i.g. Burton Auto Group?
IT (Information Technology) Support Technician
Our company has an outstanding opportunity for a results-focused, highly driven, and experienced IT Support Technician that will support all dealership computer, phone, and security systems.
Candidate Must Possess The Following
In addition to career-long personal development, our associates enjoy several benefits, including:
Since 1908, i.g. Burton & Company, Inc has provided employment opportunities to thousands of different people in Delmarva. Many have included families with multiple generations becoming a part of our history in the automotive business - fathers, sons, mothers, sisters, brothers, cousins, you name it. For more than 115 years, our success has been based on the success of our employees. This is why we are always looking to hire the best of the best. Our growth and continued history depend on it. If you want a career for a lifetime, we want you.
Our company maintains a strong policy of equal employment opportunity for all associates. We hire, train, promote, and compensate associates on the basis of personal and professional competence and potential for advancement without regard for race, national origin, ancestry, genetic information, hair textures, afro hairstyles, or protected hairstyles, color, religion, creed, sex, gender, gender identity, sexual orientation, pregnancy, age, marital status, veteran status, disability, or citizenship, as well as other classifications protected by applicable federal, state or local laws.
Our company has an outstanding opportunity for a results-focused, highly driven, and experienced IT Support Technician that will support all dealership computer, phone, and security systems.
Candidate Must Possess The Following
- Excellent communication skills. Excellent organizational and prioritization skills. Flexible, willing to work after hours for any emergencies. Self-directed. Evidence of a) Effective communications. Able to communicate well in written and verbal form; b) Self-Motivation; c) Problem Solving Skills; d) Accountability; e) Flexibility; f) Able to handle stress well; g) Able to concentrate, despite frequent interruptions; h) Able to withstand a physically active position – delivery and lifting. 
- Responsible for installation, troubleshooting, and maintenance of desktop computers, applications, and related technology.
- Responsible for end user support for all computer and communications systems, networking, and server-side maintenance.
- Work with help-desk ticket system to track and resolve issues.
- Responsible for reviewing trouble ticket queues, documenting support and diagnostic activities, and escalating problems as required.
- Supporting or performing the following: software installation and configuration, new user setup, e-mail client configuration, printer configuration, peripheral installation, configuration and troubleshooting, and computer/user moves, adds, and changes.
- Assist in running new Ethernet cables for moves, adds, and changes.
- Commute to dealership locations when required
- Ability to diagnose and troubleshoot workstation, application, peripheral, network, and/or printer problems.
- The applicant must be able to handle support calls, tickets, and work with users of all levels.
- Applicant must provide professional, prompt, and courteous end user assistance for all computing devices and applications.
- Experience with Microsoft Office (Word, Excel, PowerPoint, & Outlook)
- Experience with installation and configuration of Microsoft Windows Operating systems
- Understanding of the OSI model and basic TCP/IP concepts and protocols
- Ability to demonstrate strong organizational skills, excellent oral and written communications skills, and the ability to follow documentation procedures.
- Must be able to lift and carry equipment (approximately 50 lbs.), crawl into tight spaces (such as under desks), and climb ladders as needed to install computers, wiring, or other devices
- A positive attitude is necessary.
- Ability to read, write, speak, understand, and communicate in English
- Possession of a valid Driver’s License needed.
- Active Directory experience
- Microsoft Exchange experience
- CompTIA A / Network / Server Certification
- Microsoft Certification
- Cisco CCNA Certification
- Previous SMB (Small or Medium sized Business) related IT experience
- Apple OS X and iOS experience
- Android OS experience
- PowerShell scripting
- Virtualization
- Voice over IP telephony experience
- Job Type: Full-time
In addition to career-long personal development, our associates enjoy several benefits, including:
- Health Insurance
- Dental Insurance
- Vision
- Short Term Disability
- Long Term Disability
- Life Insurance
- Paid Vacation
- 401K
- Paid Holidays
Since 1908, i.g. Burton & Company, Inc has provided employment opportunities to thousands of different people in Delmarva. Many have included families with multiple generations becoming a part of our history in the automotive business - fathers, sons, mothers, sisters, brothers, cousins, you name it. For more than 115 years, our success has been based on the success of our employees. This is why we are always looking to hire the best of the best. Our growth and continued history depend on it. If you want a career for a lifetime, we want you.
Our company maintains a strong policy of equal employment opportunity for all associates. We hire, train, promote, and compensate associates on the basis of personal and professional competence and potential for advancement without regard for race, national origin, ancestry, genetic information, hair textures, afro hairstyles, or protected hairstyles, color, religion, creed, sex, gender, gender identity, sexual orientation, pregnancy, age, marital status, veteran status, disability, or citizenship, as well as other classifications protected by applicable federal, state or local laws.
