What are the responsibilities and job description for the Help Desk Analyst **ONLY LOCAL TO VIRGINIA CANDIDATES - IN PERSON INTERVIEW IN CHESTERFIELD, VA position at I-Link Solutions?
Job Details
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**ONLY LOCAL TO VIRGINIA CANDIDATES WITH LOCAL ID PROOF OR ANY UTILITY BILLS**
Title: Help Desk Analyst 4 for Grants & Legislative Analysis Section
Location: Chesterfield, VA 23235
Interview: In Person Only
Work Arrangement: Onsite
Monday through Friday, 8:30am to 5:00pm, excluding state holidays.
Candidates must be able to work on site.
Local Candidates Strongly Preferred.
***ONLY LOCAL TO VIRGINIA WITH LOCAL ID PROOF OR UTILITY BILLS***
Job Description:
The incumbent is responsible for assisting and providing customer support, by telephone, email and other means, as part of a larger effort by the Virginia State Police (VSP) to improve communications with the public and customer services.
Become familiar with VSP services.
Answer questions from the public, business, government agencies and others.
Identify the root cause of problems and implement solutions by gathering and analyzing available information.
Track incoming calls and email requests for assistance.
Perform other duties as assigned.
The person selected for this position will work full-time onsite at Chesterfield, VA 23235.
Knowledge, Skills, and Abilities:
Advanced computer skills are required that aligns with the Job Description.
Ability to multitask and to determine root cause of problems and implement solutions, and resolve issues by gathering and analyzing data, reasoning logically, and drawing valid conclusions.
In addition, customer relations skills; good verbal and written communication skills; and proficiency with Microsoft products (Word, Excel, PowerPoint, Visio, Outlook).
REQUIED SKILLS:
Advanced computer skills are required that aligns with the Job Description | 8 Years
Ability to multitask and to determine root cause of problems and implement solutions
Ability to resolve issues by gathering and analyzing data, reasoning logically, and drawing valid conclusions
customer relations skills
good verbal and written communication skills
proficiency with Microsoft products (Word, Excel, PowerPoint, Visio, Outlook)
Disclaimer: i-Link Solutions Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. We especially invite women, minorities, veterans, and individuals with disabilities to apply. EEO/AA/M/F/Vet/Disability.
