What are the responsibilities and job description for the IT Sr. Escalation Specialist - FULL TIME position at i.t.NOW?
Job Description
Job Description
Summary Description
As an Escalation Manager working within Operations, you will be responsible for facilitating and implementing the escalations path and management from the helpdesk for a wide variety of clients. These escalations include multiple disciplines within IT infrastructure including server, networking, storage, security, email migrations and virtualization. This position also requires regularly learning of new technologies, software and best practices and activities. Additionally, continuous personal development outside regular business hours is mandatory to succeed and advance in the position.
Additional responsibilities include troubleshooting and resolving software and hardware problems, serving as a critical point of contact for escalations when IT problems arise, and solving day-to-day problems for our valued clients. This may require on-call, evening and weekend escalation coordination and management. Other responsibilities will include special projects or assignments as needed.
Responsibilities :
- Supports Microsoft Windows Desktop and Windows Server (CURRENT VERSIONS), development and migration (MCSE certification ideal) :
Active Directory and Group Policy
Knowledge, Skills, and Abilities :
Credentials and Experience
Additional Responsibilities :
Requirements :
Company Description
OUR FRINGE BENEFITS INCLUDE :
GREAT TEAM MEMBERS! Professional, enthusiastic, creative people you'll enjoy spending your day with!
REST AND RELAXATION! Great PTO and Paid Holiday package!
FUN AND PLAYFUL ATMOSPHERE! Enjoy downtime playing in tailgate-toss tournaments, relaxing in our comfy lounge areas and enjoying our regular and yummy snacks and goodies.
GET EDUCATED ON US! Tuition reimbursement and on-going paid training opportunities!
BENEFITS GALORE! Health, Vision, Dental, Life, Disability, 401(k) with match, and more!
PROSPERITY! As we grow, YOU grow! Join us, grow with us! Don't miss this exciting career opportunity to learn progress and advance in your chosen profession while following along our career path.
Company Description
OUR FRINGE BENEFITS INCLUDE : GREAT TEAM MEMBERS! Professional, enthusiastic, creative people you'll enjoy spending your day with! REST AND RELAXATION! Great PTO and Paid Holiday package! FUN AND PLAYFUL ATMOSPHERE! Enjoy downtime playing in tailgate-toss tournaments, relaxing in our comfy lounge areas and enjoying our regular and yummy snacks and goodies. GET EDUCATED ON US! Tuition reimbursement and on-going paid training opportunities! BENEFITS GALORE! Health, Vision, Dental, Life, Disability, 401(k) with match, and more! PROSPERITY! As we grow, YOU grow! Join us, grow with us! Don't miss this exciting career opportunity to learn progress and advance in your chosen profession while following along our career path.