What are the responsibilities and job description for the Technical Support 3 position at I2USystems Inc?
The State of Michigan is looking for : Technical Support 3
Close to Submissions on : 1 / 9 at 10am EST.
Interviews : Interviews will be held onsite at 3062 W Grand Blvd Detroit MI 48202. Candidates must be available for an inperson interview.
Duration : 1 year with extension likely
Position location : 3062 W Grand Blvd Detroit MI 48202. Please note : This is a fully inperson position. Candidates for this role will be required to be ONSITE 5x a week at 3062 W Grand Blvd Detroit MI 48202.
Local candidates only. Please do not submit candidates who will need to relocate.
Clear and concise communication skills required.
Top Skills & Years of Experience Required :
Minimum of 3 years of IT experience is required
Minimum of 3 years of customer service experience is required.
Please See Full Job Description Attached for full list of requirements.
Parking : There are 3 parking lots near Cadillac Place that offer Monthly Rates ranging from $120$140 per month. There are also some side daily lots that may be available.
Please note : Resource will not be able to gamble within casinos or participate in online gaming in the State of Michigan.
NEW Interview Attachment Functionality : When you receive an interview request you will now receive a notification if an attachment is required with the request. As previously required for the SOMI a current screenshot photo of your candidate is required when they receive an interview request. This now must be uploaded BEFORE you can accept the interview request and cannot be edited after the interview is accepted. This will need to be added when you approve the interview. Attachment instructions will be listed within the interview request. This MUST be uploaded as a PDF file.
General Summary of Function / Purpose of Position
This position serves as an analyst performing a wide range of professional assignments in an Information Technology environment. Serving as a technical expert provides problem diagnosis implementation administration support and maintenance of computer hardware software and network products. Analyst provides onsite or remote access diagnosis and resolution of computer hardware and software problems using a highly integrated and specialized set of diagnostic tools with elevated privileges. The position also serves to lead coordinate and oversee teams that work on processes procedures and technical specifications; plans designs and oversees analytical and technical assignments and the implementation of computer hardware software and network components.
What are the essential duties of this position
Communicate effectively both orally and in writing with users unit staff and Managers
Maintain a broad system knowledge knowledge of computer related equipment and end user software
Analyze operational problems
Investigate alternative solutions and potential risk
Initiate corrective action
Record and report status
Teach and assist other staff and users
Project management
Server support
Telecommunications support
Database systems support
Enforce security standards
What is the function of the work area and how does this position fit into that function
Provide support to the agency end users to maximize the productivity and efficiency of their computerrelated equipment and processes. This position serves as a technical analyst in the implementation of computer technology and automation initiatives.
Salary : $120 - $140
