Product Manager

JOB TITLE:  Software Product Manager

DEPARTMENT:  JusticeTech

REPORTS TO:  Director of Product

JOB LOCATION:  Remote

TRAVEL:  10-15%

We are seeking a Product Manager to lead teams building and delivering requirements for a modern, web-based SaaS suite of public sector court software products. This role will focus on managing cross-functional teams, including Product Owners and Business Analysts, to define, prioritize, and deliver solutions that meet the evolving needs of courts and government agencies. The ideal candidate will excel at driving requirements gathering, aligning stakeholders, and delivering scalable, user-focused products within a SaaS delivery framework. Industry knowledge of court systems and workflows is highly preferred.

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Define and communicate the product vision, strategy, and roadmap for a modern, web-based court software suite.
• Lead and mentor Product Owners and cross-functional teams, ensuring clear ownership, collaboration, and alignment of priorities.
• Manage the end-to-end process of building detailed requirements, ensuring solutions meet public sector compliance, security, and functionality standards.
• Work closely with public sector stakeholders to gather, validate, and refine business needs, translating them into actionable product backlogs.
• Oversee and refine Agile processes, ensuring engineering teams are aligned on priorities and deliverables.
• Drive delivery of user-centric solutions, partnering with UX/UI teams to ensure intuitive, accessible, and modern interfaces.
• Maintain focus on scalable, cloud-based SaaS architecture, ensuring products meet performance, security, and compliance benchmarks.
• Align solutions with frameworks such as CJIS, NEIM Data Framework, NODS Standards, and security requirements.
• Foster collaboration between stakeholders, leadership, and technical teams, ensuring transparency and proactive management of risks and blockers.
• Monitor and evaluate product performance and user adoption to identify opportunities for continuous improvement.
• Serve as the key advocate for modernizing public sector court systems, ensuring alignment with long-term business goals and market demands.

MINIMUM QUALIFICATIONS (EDUCATION AND EXPERIENCE):

• Previous experience as a Product Manager or Product Owner delivering enterprise software solutions, ideally in a SaaS environment.
• Demonstrated experience managing teams responsible for requirements gathering and product delivery.
• Strong expertise in Agile methodologies (Scrum preferred) and tools such as Jira and Confluence.
• Proven ability to gather and manage complex requirements and deliver clear, prioritized product backlogs.
• Excellent leadership, communication, and stakeholder management skills.
• Ability to balance strategic thinking with hands-on execution.

• Ability to conduct research into application products
• Extremely organized with strong time-management, detail-oriented, and inquisitive skills
• Excellent project management skills
• Excellent written and oral communication skills
• Excellent analytical, mathematical, and creative problem-solving skills
• Excellent listening and interpersonal skills
• Highly self-motivated and directed
• Strong customer service orientation

PREFERRED QUALIFICATIONS (EDUCATION AND EXPERIENCE):

• Bachelor’s degree in Business, Information Systems, Computer Science, or a related field.
• Experience with public sector software, specifically court systems, case management, or similar government solutions.
• Industry knowledge of court systems and workflows.
• Familiarity with compliance frameworks such as CJIS, FedRAMP, NIEM Data Framework, NODS Standards, and security requirements.
• Experience with modern web-based SaaS product development and delivery.
• Familiarity with UX/UI design principles and collaboration tools such as Figma.
• Knowledge of public sector procurement processes and government client relationships.
• Strong understanding of cloud-based architectures and scalable solutions. 

Not currently recruiting from California, Colorado, Connecticut, Maryland, Nevada, New Jersey, Ohio, Rhode Island, Washington, or New York state.