Software Support Project Manger

i3 Verticals Public Sector is looking for a dynamic Business Analyst/Project Manager to drive successful project delivery while fostering strong relationships with stakeholders and clients. The ideal candidate will combine analytical skills, project management expertise, and relationship management abilities to ensure that projects meet business objectives and client expectations. This is an on-site opportunity located in Nashville, TN.

ESSENTIAL DUTIES & RESPONSIBILITIES

Business Analysis

• Gather, analyze, and document business requirements from stakeholders
• Identify opportunities for process improvement and provide recommendations
• Develop detailed functional specifications and use cases to guide project development
• Conduct feasibility studies and impact assessments for proposed initiatives

Project Management

• Plan, execute, and oversee projects from initiation to completion, ensuring they are delivered on time and within budget
• Define project scope, objectives, and deliverables in collaboration with stakeholders
• Monitor project progress, manage risks, and resolve issues effectively
• Facilitate project meetings, maintain documentation, and provide regular updates to stakeholders

Relationship Management

• Build and maintain strong relationships with clients, stakeholders, and team members
• Act as the primary point of contact for clients, ensuring their needs are met and expectations are managed
• Conduct regular check-ins with clients to assess satisfaction and gather feedback
• Advocate for clients within the organization to ensure alignment with their goals

MINIMUM QUALIFICATIONS (EDUCATION AND EXPERIENCE

• Bachelor’s degree in Business Administration, Project Management, Information Technology, or a related field
• 2 years of experience in business analysis, project management, and relationship management
• Proficiency in project management tools (e.g., MS Project, JIRA, Trello)
• Strong analytical and problem-solving skills
• Excellent communication, interpersonal, and negotiation skills
• Ability to work collaboratively in a fast-paced, team-oriented environment
• Ability to travel if needed.

PREFERRED QUALIFICATIONS (EDUCATION AND EXPERIENCE

• Project Management Professional (PMP) certification or equivalent
• Experience with Agile methodologies
• Knowledge of [industry-specific software/tools
• Familiarity with CRM tools and customer relationship strategies

i3 Verticals extends employment opportunities to qualified applicants and employees without regard to age, race, color, sex, religion, national original, pregnancy, marital status, veteran status, physical or mental disability unrelated to the employee’s ability to perform his/her job and/or any other characteristic protected by federal, state or local law.

i3 Verticals participates in the United States Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services.

i3 Verticals is an Equal Opportunity Employer committed to creating a diverse workforce.