What are the responsibilities and job description for the Bilingual Agent Support Representative position at iA American Warranty Group?
Job Description
American-Amicable is growing and we’re adding customer service professionals to our Agent Support Team. As a member of this client-focused team, you will provide excellent customer service primarily on phone and chat communication with our field agent partners in English and Spanish.
Your Day to Day
- Communicates with agents through inbound and outbound phone calls, chats, written correspondence, and e-mail for both English and Spanish to ensure successful resolution of inquiries, and requests for policy information.
- Support internal departments with information regarding application status and quotes.
- Update queue and encourage callers to use chat feature for future inquiries.
What You Have
- High School Diploma or equivalent required
- Two years of customer service or administrative experience. Previous insurance or financial service industry experience preferred.
- Ability to type a minimum of 35wpm
We Offer
- Competitive Benefits (Medical, Dental, Vision, Short- and Long-Term Disability, 401K w/ match, PTO, and more!)
- A Human Approach
- Career Advancement
- Professional Development Opportunities
About Us
American-Amicable is a part of iA Financial Group, one of the largest insurance and wealth management groups in North America. Tracing its roots back to 1910, the American-Amicable Life Insurance Company of Texas is a progressive special markets insurer. The Company offers innovative life insurance and annuity products developed to target the individual needs of protection, wealth creation, and estate preservation.
Our commitment to Diversity and Inclusion
At iA, we support and celebrate diversity. We strive to provide a workplace that is recognized as inclusive for all, regardless of ethnic origin, nationality, language, religious beliefs, gender, sexual orientation, age, marital status, family situation, or physical or mental disability.
Please note that if you need help or assistance to make the recruitment process more accessible for you, please contact us. Someone from our team will be happy to assist you.
Company
American-Amicable Life Insurance Company of Texas
Posting End Date
2025-01-31About us
iA American Warranty LP, American Amicable Group of Companies, iA American Life Insurance Company and Industrial Alliance Portfolio Management LLC are all part of iA Financial Group, one of the largest insurance and wealth management groups in North America. In the last few years, iA American has been thoughtfully built by iA Financial Group through the acquisition of several US based entities. Our suite of products and services includes automotive protection packages, reinsurance options, dealer support, direct-to-consumer products, in-house administration, life insurance, progressive special markets, and more!
iA Financial Group is the fourth largest life and health insurance company in Canada and offers a wide range of products for all stages of life and to meet the needs of clients across its vast sales network. Founded in 1892, iA Financial Group’s stability and solidity make it an employer of choice that invests in its employees and their development over the long term. Our CEO Denis Ricard won #1 Insurance CEO in Canada from Glassdoor!
Our Commitment to Diversity and Inclusion
Our differences make us unique, and even stronger. That’s why, at iA Financial Group, we are committed to supporting and celebrating diversity. We are continually building a team that is as diverse as the people and communities we serve. By combining our different ways of seeing and experiencing the world, we will always be stronger than the sum of our parts!
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