Join us at the Illinois Farm Bureau to become part of an influential leader that has a rich history and vision toward the future of agriculture.

We’re excited you’re looking for a career with Illinois Farm Bureau as we advocate for farmers and agriculture. We’re a grassroots organization made up of people who support farms, food and families in Illinois.. Apply today to become a vital part of helping us advocate for Illinois agriculture and support Illinois farm families.

About the role

Provides high-quality member service and information about IAACU membership, products and services by phone, electronically and in person. Assists with credit union marketing efforts. Performs a wide range of transactional and marketing tasks in a credit union call center environment.

How does this role make an impact?

- Provides service and information in a pleasant, professional, and efficient manner. - Researches and solves member questions, problems, and complaints concerning credit union accounts. - Cross-sells IAACU products and services to incoming callers to meet individual, departmental and organizational goals. - Accurately and efficiently processes financial transactions (e.g., account transfers, loan and credit card payments). - Serves as primary contact for IAACU to assist members with all e-commerce requests/transactions through the Service Center. - Cross-trained to provide asssistance and backup to Plastic Card Department. - Assists in processing consumer loan applications by phone and providing follow-up outbound product calls and rate quotes as assigned. - Maintains current, comprehensive knowledge of credit union products and services and Service Center policies, procedures and regulations. - May assist with marketing campaigns, as assigned.

Do you have what we're looking for?

• Strong phone communication skills.
• Ability to multi-task, specifically researching questions while on the phone with members.
• Technical proficiency to learn and operate multiple data processing platforms.
• Possess strong personal computer and keyboarding skills.
• Ability to work flexible hours as needed. Regularly works daytime and Saturday hours (on rotating basis) with occasional overtime.
• Occasional, short periodic or overnight travel to participate in meetings or special events.
• Typically requires 1 years of customer service experience in a financial institution.

 

Base Pay Range:

$32,000-$44,000

The base pay range represents the typical range of potential salary offers for candidates hired. Factors used to determine your actual salary include your specific skills, qualifications and experience.

Incentive Pay:

In addition to base salary, this position is eligible for a Short-Term Incentive plan.

Why work with us?

Illinois Farm Bureau planted roots in 1916 and is one of the largest Farm Bureau organizations in the United States. Illinois Farm Bureau is a voice for Illinois farmers, farm families, and anyone involved in food and agriculture. That covers a lot of ground. Illinois Farm Bureau represents members in Springfield, IL and Washington D.C. When you become a part of Illinois Farm Bureau, you become part of something that touches the lives of people every day. You truly make a difference.

You’ll be able to take advantage of our benefits package, which includes insurance benefits (medical, dental, vision, disability, and life), 401(k) with company match, parental leave, paid time off, paid company holidays and time off to volunteer. Please click here to learn more about Illinois Farm Bureau and the many benefits we offer our employees.

Illinois Farm Bureau is committed to providing equal opportunity in all areas of employment, and in providing employees with a work environment free of discrimination and harassment. Employment decisions are made without regard to race, color, religion, age, gender, sexual orientation, veteran status, national origin, disability, or any other status protected by applicable laws or regulations.

Come join our team at Illinois Farm Bureau today!

Illinois Farm Bureau does not generally sponsor individuals for employment-based visas for this position. 

Salary : $32,000 - $44,000