What are the responsibilities and job description for the Client Services Concierge position at Iacofano Group, LLC?
Job Type
Part-time
Description
Guest Experience Representative
Be the voice and heart of Iacofano's, where exceptional service meets unforgettable experiences!
About the Role :
Are you a problem-solver with a knack for building relationships and creating positive experiences? As Iacofano's Guest Experience Representative , you'll be the vital connection between our company and our valued clients and team members. You'll handle inquiries, resolve issues, and ensure every interaction leaves a lasting impression. If you thrive on delivering excellent service and have a passion for people, we'd love to have you on our team!
What You'll Do :
- Be the First Point of Contact : Handle phone and email orders with professionalism, positivity, and efficiency.
- Client-First Mindset : Ensure customer satisfaction drives every decision, creating outstanding experiences for both internal and external customers.
- Problem-Solver Extraordinaire : Resolve customer inquiries and complaints quickly and effectively, providing tailored solutions.
- Stay Connected : Manage high volumes of inbound and outbound calls and emails, always keeping communication clear and engaging.
- Understand & Deliver : Identify customer needs, clarify issues, research solutions, and offer alternatives with care.
- Upsell with Confidence : Maximize opportunities by introducing customers to additional products that enhance their orders.
- Build Relationships : Go above and beyond to create strong connections with customers that keep them coming back.
- Achieve Goals : Meet personal and team targets, balancing quality service with measurable success.
- Follow Up & Follow Through : Stay on top of previous orders, follow-ups, and potential leads to keep things moving smoothly.
Requirements
What You Bring to the Table :
