What are the responsibilities and job description for the Managing Supervisor/Outbound Call Center/Salary+Bonuses position at IAG?
Job Description
Job Description
We are searching for a customer-oriented Call Center Supervisor who can lead, train, and manage a team of call center agents in its day-to-day operations. The position is located in Addison TX. The candidate will be in charge of directing and assessing their work to maximize performance. Salary bonuses. Monday through Friday. Short work day on Fridays.
Responsibilities :
- Ensure proper staffing by hiring and training call center employees.
- Make sure employees comply with all call center policies.
- Prepare call and answer scripts for employees.
- Perform employee assessment and performance evaluations regularly.
- Organize seminars and workshops for employees to attend.
- Report to senior management weekly.
- Study data on main customer issues and draw up plans to solve such issues.
- Continually improve current processes to increase productivity and customer satisfaction.
- Oversee the correct filling and documentation on procedures of employees.
- Develop a strong understanding of the company's products.
Requirements :
5 years of call center experience
1 years of experience managing a team of agents in a call center
Customer service minded
Excellent communication and leadership skills
Understanding of performance evaluation on procedures
Good problem-solving and analytical skills
Company Description
As a highly successful Mergers and Acquisitions company, we represent business sellers, buyers, and investors throughout the U.S. and Canada. We have highly experienced professionals who specialize in successfully structuring "win-win" scenarios that enable all parties to actually close transactions.
We are a success-oriented business intermediary that provides business opportunity consulting, merger & acquisition services, and analysis, as well as having transaction specialists to help businesses Main Street & Middle Market to find qualified buyers (serious and can be financed) or appropriate businesses to acquire (with good returns on the investment). https : / / iagmerger.com
Company Description
As a highly successful Mergers and Acquisitions company, we represent business sellers, buyers, and investors throughout the U.S. and Canada. We have highly experienced professionals who specialize in successfully structuring "win-win" scenarios that enable all parties to actually close transactions. We are a success-oriented business intermediary that provides business opportunity consulting, merger & acquisition services, and analysis, as well as having transaction specialists to help businesses Main Street & Middle Market to find qualified buyers (serious and can be financed) or appropriate businesses to acquire (with good returns on the investment). https : / / iagmerger.com