Experience Coordinator

Job Description

Job Description

The Company : All services will be provided by licensed professionals in a hygienic and sanitary environment as protecting the health and safety of each client is a top priority. We are looking forward to building a diverse team of employees with a wide range of skillsets to provide an exceptional experience in a relaxing environment to our clients while also providing transparent pricing.

The Role and Opportunity : We are seeking an Experience Coordinator to join our growing team who will perform critical functions and assist the Salon Director with business operations. In addition, this person will be a major contributor to various aspects of the business, and will work cross functionally with other teams and stakeholders both inside and outside the company.

Our ideal candidate is detail-oriented and organized, and will have the opportunity to own and implement many processes across their business area of responsibility and the salon as a whole. Additionally, this is a new role and would be perfect for someone who wants to make an immediate impact on our client experience, take ownership in regards to operating and improving processes, and continue to grow and expand your skillset and career.

Requirements

Responsibilities :

• Engage clients as the first and last point of contact on the client journey, including scheduling and updating client appointments, and closing out clients after their appointments
• Assist with the operations of the front desk, including answering questions and providing guidance in-person, through phone calls, and responding to texts and emails
• Oversee one of the salon’s business areas, while having a thorough understanding of all salon services and related products
• Serve as a subject matter expert for one of the salon’s business areas, including inventory management, cycle counts and internal controls for retail products, backbar products, beverages and general supplies
• Attend required trainings and meetings with a focus on compliance of policies and procedures to ensure the salon is operating in a safe and sanitary environment
• Lead the salon opening and closing procedures, including assisting with the daily morning and closing line-up meetings
• Collaborate with peers and follow protocols to manage the daily operations, including the laundry, overall tidiness of the salon and restocking the refrigerator with beverages
• Comply with and enforce salon policies and standard operating procedures
• Review processes and procedures to identify areas of improvement throughout the salon on an ongoing basis
• Communicate with vendors to schedule services and order products as necessary
• Review and update client records, including inserting proper notes in client records for future tracking
• Develop internal and external cross functional partnerships with service providers, vendors, other Experience Coordinators and the Salon Director

Desired Requirements and Skills :

Benefits

Benefits and What We Offer to Candidates :