What are the responsibilities and job description for the Executive Assistant Bethesda, Maryland, United States position at IAP Worldwide Services, Inc.?
Job Summary :
Scroll down the page to see all associated job requirements, and any responsibilities successful candidates can expect.
The Executive Assistant provides support and communications to customers from the Customer Service Center. Employees are scheduled to work during the Customer Service Center's operating hours, from 8 : 00 a.m. to 4 : 00 p.m., Monday through Friday. The position also supports two off-site customer support offices. CSS work is to provide a single point-of-contact to the broad array of services offered to our customers.
Essential Job Functions :
- Responds to all telephone, walk-in, and electronic inquiries for assistance.
- Enters requests service into the Service Order Request Database (SORD) and notifies the appropriate first responder for action.
- Utilizes an automatic call distribution system to receive calls and minimize the time customers wait to connect to a representative.
- Creates meeting reservations in the Conference Room Scheduler; scans the system to ensure no double bookings are created or addressed immediately.
- Receives and creates compound parking permits based upon justifiable need and space availability.
- Coordinates with Conference Room Support personnel to ensure requests for room configurations are communicated and carried out as appropriate.
- Serves as the face of our client to greet customers and answer inquiries professionally and eloquently.
- Captures productivity metrics and submits weekly as requested.
- Performs other ad hoc administrative duties as assigned.
Minimum Requirements :
Preferred Qualifications :
Security Clearance :
Active Top Secret SCI Clearance with Polygraph – TS / SCI with Full Scope Poly.
Company Overview :
Intrepid Global Solutions, LLC. (IGS), is a leading international services company that provides a broad spectrum of services and solutions to U.S. and international government agencies, and organizations. As a world-class leader in providing seasoned program management, IGS leverages and integrates its capabilities – IT & Communications, Aviation & Engineering Solutions, Power Solutions, Infrastructure & Logistics - to provide safe, innovative, and reliable solutions to meet customers' diverse and complex challenges.
Equal Opportunity Employer :
Intrepid Global Solutions, LLC. (“IGS” and / or “Company”) and its affiliates, including but not limited to IAP World Services, Inc., and subsidiaries is an EOE, including disability / vets. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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