IS SPECIALIST

IS SpecialistClick Here to Apply OnlineJob DescriptionLocation : Steward Health CarePosted Date : 6 / 26 / 2024Job Type : Full TimeDepartment : 1301.72310 IS OperationsAbout Steward Health CareOver a decade ago, Steward Health Care System emerged as a different kind of health care company designed to usher in a new era of wellness. One that provides our patients better, more proactive care at a sustainable cost, our providers unrivaled coordination of care, and our communities greater prosperity and stability.As the country's largest physician-led, minority-owned, integrated health care system, our doctors can be certain that we share their interests and those of their patients. Together we are on a mission to revolutionize the way health care is delivered - creating healthier lives, thriving communities and a better world.Based in Dallas, Steward currently operates more than 30 hospitals across Arizona, Arkansas, Florida, Louisiana, Massachusetts, Ohio, Pennsylvania, and Texas.For more information, visit POSITION SUMMARY : The Information Systems Specialist acts as the face of Information Technology to hospital personnel by helping to ensure hardware and software needs are met and any issues addressed. The IS Specialist provides front line technical support for hardware (i.e. network and telecomm, printers, desktops, monitors / TVs and peripheral devices) and software (i.e. EHR, Office), working as a conduit to any advanced systems expertise needed. The IS Specialist will have daily interaction with end users and provide the highest level of customer service to foster a positive rapport with both hospital personnel and other IS counterparts and act as an advocate for end users. The IS Specialist will be required to work independently with minimum direction from leadership, but also must be able to work on project assignments as necessary. KEY RESPONSIBILITIES : Provide first level superior customer service to internal and external clients, customers, and patientsRespond to all Information Technology issues to identify and understand reports problems, engage expertise, ascertain solutions, and educate / inform end users of resolutions.Support maintenance, updates, modifications, troubleshooting, and assessment of all supported hospital and branch office computers, printers, and other peripheral devices.Support deployment, software installation, testing of network connections and varying troubleshooting services.Troubleshoot technical problems with workstations and standalone PCs, laser and label printers, network connectivity, and peripheral hardware and bring issues to resolution in a timely manner.Provide first and sometimes second level technical support for other Network Technicians and for the Support CenterReview assigned calls in the call tracking system and take appropriate action to resolve issues. Ensure that all tickets are updated with information in a timely mannerPrioritize and escalate critical problems within given guidelines Utilize and enhance shared documentation resources to help resolve issues and improve group efficiencyWork with leaders and peers to ensure enterprise approach to process, procedures and technologyDemonstrate the ability to work with minimal supervision and directionTriage calls and user issues to determine bests means for resolutionPlan and execute moves, adds and changes of PC and Printer equipmentMaintain a flexible schedule in accordance with the needs of the departmentMentor and provide guidance to junior Information Systems Specialist team membersConform to all departmental and enterprise standards, policies, and proceduresProvide setup and installation services for networked devices using Steward's standard operating procedures and asset management proceduresParticipate in the execution of large deployment projects and / or departmental movesDevelop an understanding and awareness of the enterprise, including its objectives, design, strategies, departmental initiatives, staffing and the roles of key players in the organization.Occasionally lift and carry supplies and equipment weighing up to 30 poundsMaintain a clean and orderly workplace, organizing and properly disposing of hardware, software and miscellaneous items in accordance with hospital, departmental and enterprise standardsTravel to other sites requiredPerform other duties as assignedExample of specific duties : Add, change, delete of all end-user equipment (printers, desktop, laptops, phones, etc)Break / fix and troubleshooting software and hardware issuesPassword ResetsBasic knowledge of hospital applications to assist with troubleshooting and serviceNetwork AssistancePower supply replacementSwitch rack and stackWalkthrough for cable installsCable quotes and managing vendor on cable installsUPS battery swapsAP replacementTelecom AssistanceMaintain and update voicemail systemOrder replacement equipmentInstall communication linesReplace phones in patient's roomsFax machine malfunctionInstall / move data dropsAssist with troubleshootingInstall TVs Local desktop application support Non-hospital clinical supportProject work as assignedDemonstrates respect and regard for the dignity of all patients, families, visitors, and fellow employees to ensure a professional, responsible, and courteous mits to recognize and respect cultural diversity for all customers (internal and external).Communicates effectively with internal and external customers with respect of differences in cultures, values, beliefs and ages, utilizing interpreters when needed. REQUIRED KNOWLEDGE & SKILLS : Strong analytical and problem-solving skillsAbility to multitask and prioritize work requirementsExcellent interpersonal and communications skills, including the ability to establish and maintain effective working relationships with othersExcellent organizational skillsAbility to follow direction and troubleshoot issuesAbility to work independently and take initiative over diverse project areasAbility to be flexible, versatile, and adaptable in day-to-day activities conducted in a multi-site environmentRely on experience and judgment to plan and accomplish goalsAbility to express ideas concisely and clearly, orally and in writingAbility to manage small projects, provide regular communication, and maintain a mutually agreeable scheduleAbility to effectively prioritize projects and daily workflowAbility to effectively prepare presentation material and present information to IS staff, management, hospital personnel and public groupsAbility to strategically plan and be proactive in approachAbility to read, analyze and interpret applicable technical documentation, system reports, software licenses and contracts EDUCATION / EXPERIENCE / LICENSURE / TECHNICAL / OTHER : Education : 2-year college program certificate, or equivalent work experienceExperience : 5 years' experience in a customer services focused environments; Healthcare IT preferredCertification / Licensure : Industry standard certification Microsoft Certified Desktop Technician (MCDST), CompTIA A , and / or CompTIA Network is preferredSoftware / Hardware : Hands on PC and Macintosh experience in installation, repair and troubleshootingExpert knowledge of PC hardware and associated subsystemsExpert knowledge of Windows desktop operating systems General knowledge of MSOffice, Exchange, IE, Safari, Activesynch, MS Project, MSVisioGeneral knowledge of hospital applications to assist with troubleshooting and serviceKnowledge of client-server computingKnowledge of printer hardware and experience in installation, repair and troubleshootingKnowledge of basic data communications networking and telecomm equipment, including hubs, routers and cabling infrastructureKnowledge of LAN / WAN internetworking protocolsApplication InstructionsPlease click on the link below to apply for this position. 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