What are the responsibilities and job description for the Service Coordination Expert position at Iberdrola?
The role of Analyst - Service Coordination is a critical part of our team, responsible for ensuring seamless customer service and efficient workflow management. As a key member of the Integrated Field Construction department, you will be working closely with the Supervisor - Electric Operations to deliver exceptional results.
Key responsibilities include monitoring and coordinating customer service requests, managing new service installations and upgrades, and collaborating with the Integrated Planning and Scheduling group to achieve high levels of customer satisfaction. You will also serve as a liaison between the Service Center and the Customer Contact Center, enhancing communication and coordination throughout the new service process.
As a seasoned professional in electric operations or customer service, you possess strong computer skills and experience with Microsoft Office applications, SAP Work Management, and other relevant software. Your ability to think critically and work collaboratively makes you an ideal candidate for this challenging yet rewarding role.
