What are the responsibilities and job description for the Program Support Specialist position at Ibero American Action League?
Description
Summary:
The Program Support Specialist assists in the daily operations of Centro de Oro, supporting program activities, participant engagement, volunteer coordination, and administrative tasks. This role ensures an inclusive, welcoming environment for older adults and helps maintain program efficiency.
Essential Functions
Position Qualifications:
Physical Demands: The position does require occasional standing, squatting, and lifting of up to approximately 30 lbs.
Summary:
The Program Support Specialist assists in the daily operations of Centro de Oro, supporting program activities, participant engagement, volunteer coordination, and administrative tasks. This role ensures an inclusive, welcoming environment for older adults and helps maintain program efficiency.
Essential Functions
- Assist in planning and executing program activities, events, and workshops.
- Engage with participants, handle inquiries, and maintain records.
- Support volunteer recruitment, training, and coordination.
- Maintain program documentation and assist with reporting.
- Develop community partnerships and assist with outreach efforts.
- Ensure a culturally inclusive and safe environment for participants.
Position Qualifications:
- Strong communication and interpersonal skills.
- High cultural competency and ability to engage diverse populations.
- Strong organizational and multitasking abilities.
- Ability to work both independently and collaboratively.
- Analytical Skills - Ability to use thinking and reasoning to solve a problem.
- Accuracy - Ability to perform work accurately and thoroughly.
- Customer Oriented - Ability to take care of the customers’ needs while following company procedures.
- Detail Oriented - Ability to pay attention to the minute details of a project or task.
- Diversity-oriented Oriented - Ability to work effectively with people regardless of their age, gender, race, ethnicity, religion, sexual orientation or job type.
- Ethical - Ability to demonstrate professionalism conforming to a set of values and accepted standards.
- Interpersonal/desire to understand others’ attitudes/interests/needs/nonverbal behavior, listening skills, and understanding strengths/limitations of others.
- Leadership- Ability to Motivate, influence, and support others to accomplish team and organizational goals.
- Reliability - The trait of being dependable and trustworthy.
- Communication, Oral - Ability to communicate effectively with others using the spoken word.
- Communication, Written - Ability to communicate in writing clearly and concisely.
- A high school diploma or equivalent preferred, not required.
- Proficiency in English/Spanish required.
- Proficiency in Microsoft Office; familiarity with data tracking tools is a plus.
- Experience in program support, social services, or community outreach (preferably with older adults).
- Ability to perform physical tasks related to event setup.
- Comfortable working in a dynamic environment with shifting priorities, performing other duties as assigned by supervisor.
- Discretion in handling confidential information.
Physical Demands: The position does require occasional standing, squatting, and lifting of up to approximately 30 lbs.
