What are the responsibilities and job description for the Education Service Advisor position at IBEX IT BUSINESS EXPERTS LLC?
Job Details
Description
Job Summary: IBEX IT Business Experts, LLC is looking for an Education Service Advisor to assist ACES professionals in the delivery of adult education programs such as Tuition Assistance Eligibility, Army Personnel Testing, ArmyIgniED Enrollment, and Review of Soldiers academic history.
Responsibilities:
- Be knowledgeable of all ACES programs and services with the ability to provide education, assistance and guidance as needed, including requirements, paperwork completion, and computer, web and software navigation.
- Assess client needs and provide accurate guidance accordingly.
- Set expectations for programs and processes with client.
- Assist clients in establishing educational goals, develop plans to achieve those goals, and monitor progress.
- Review and assess documents to ensure appropriateness, accuracy and completion.
- Provide helpdesk and inquiry assistance to clients and document all communication and actions through tickets and contact sheets. Escalate assistance as needed.
- Thoroughly document all verbal and written communication of services provided with status updates.
- Provide instructions to higher education institutions
- Prepare and conduct Power-Point education briefings for clients.
- Prepare reports and documents for commanders regarding education information.
- Promote lifelong learning opportunities through degree programs, testing opportunities, and other certification programs
Work Environment: This job operates in a professional office environment. This role routinely uses standard office equipment.
Physical requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; talk or hear. The employee must occasionally lift or move office products and supplies, up to 20 pounds.
Qualifications
Minimum Qualifications:
- Associate’s degree from an accredited college/university with focus or major in education or related subject-matter to the position. OR Combination of same education and experience plus 2 years related and appropriate experience.
- Proficient with MS Office-Word, PowerPoint, Excel
- Excellent verbal and written Communication Skills
Salary : $18 - $20
