What are the responsibilities and job description for the IT Specialist – Team Lead Service Desk position at IBM?
Introduction
At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.
Your Role and Responsibilities
This role will be providing Team Lead support in a Service Desk environment, providing daily supervision, and promoting the development of Call Center Customer Support Employee Partners. The Team Lead is responsible for supervising, motivating and leading a team, providing day to day operational and administrative support to achieve performance targets. You must be a customer focused person who is self motivated, friendly and has a passion to solve client issues in an efficient and effective manner. Our ideal candidate will have proven success in managing performance and coaching/developing/mentoring Team Members.
Required Technical and Professional Expertise
• Excellent written and verbal communication skills
• At least 1 year of leadership or supervisory experience in a fast-paced customer-centric environment
• Proficient at MS Word and Excel
• Effective feedback, coaching, mentoring skills
• Ability to promote reliability and dependability of team members
• Ability to motivate and coach team members towards achieving performance targets
• Must be able to multi-task, troubleshoot and thrive in a high paced and highly challenging environment
• Ability to prioritize and action tasks concurrently
• Ability to balance Account and IBM requirements as well as end result client expectations
• Ability to work a flexible schedule that may include weekends & holidays, as needed
• Ability to work overtime as needed
• United States – DoD Secret Clearance
Preferred Technical and Professional Expertise
At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.
Your Role and Responsibilities
This role will be providing Team Lead support in a Service Desk environment, providing daily supervision, and promoting the development of Call Center Customer Support Employee Partners. The Team Lead is responsible for supervising, motivating and leading a team, providing day to day operational and administrative support to achieve performance targets. You must be a customer focused person who is self motivated, friendly and has a passion to solve client issues in an efficient and effective manner. Our ideal candidate will have proven success in managing performance and coaching/developing/mentoring Team Members.
Required Technical and Professional Expertise
• Excellent written and verbal communication skills
• At least 1 year of leadership or supervisory experience in a fast-paced customer-centric environment
• Proficient at MS Word and Excel
• Effective feedback, coaching, mentoring skills
• Ability to promote reliability and dependability of team members
• Ability to motivate and coach team members towards achieving performance targets
• Must be able to multi-task, troubleshoot and thrive in a high paced and highly challenging environment
• Ability to prioritize and action tasks concurrently
• Ability to balance Account and IBM requirements as well as end result client expectations
• Ability to work a flexible schedule that may include weekends & holidays, as needed
• Ability to work overtime as needed
• United States – DoD Secret Clearance
Preferred Technical and Professional Expertise
- Ability to provide effective coaching to team members to achieve operational performance objectives and full potential
- Ability to provide regular feedback on team and individual performance
- Experience facilitating team meetings and delegating team tasks
- Ability to create and foster a positive, successful and professional work environment where team members choose to work and achieve their goals
- Experience resolving operations problems quickly using appropriate procedures and follow up
Salary : $54,000 - $101,000
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