What are the responsibilities and job description for the User Experience Researcher position at IBM?
Introduction
Thomas J. Watson said it best : "Good design is good business." Designers and researchers at IBM Cloud work to create experiences that work together, work the same, and work for our clients. Our team is dedicated to making IBM Cloud the most open and secure public cloud for business with a next-generation hybrid cloud platform, advanced data and AI capabilities, and deep enterprise expertise across 20 industries.
About IBM Cloud Design & Research
We are a global team of around 100 designers and researchers, committed to designing world class cloud products. Our global team includes all levels of seniority from interns to design executives and is located across the USA, Hungary, the UK, India, Israel, and Germany.
User Experience Research at IBM
User Experience (UX) Researchers working on IBM Cloud focus on uncovering and defining the user problems our teams need to solve as well as evaluating if proposed solutions solve these problems as intended. Based on a deep understanding of user needs, motivations, and behaviors, UX Researchers work with designers, product managers, and engineers to ensure that users find our solutions usable, valuable, and compelling. The IBM Cloud UX Research team spans across the entire user journey of IBM Cloud products and services by aligning our projects to the overall product roadmap rather than being embedded within product design squads. Each UX Researcher supports UX Research Operations initiatives as well.
Your role and responsibilities
As a UX Researcher, you’ll be an essential member of a cross-functional team consisting of design, research, product management, and engineering, working together on IBM Cloud products. You will use your knowledge of research methodologies, design thinking, analysis and synthesis skills, while having a lot of opportunities to learn, build your network, and grow as a researcher. You’ll join IBM Studios Austin, where we work in a hybrid environment and spend 3 days per week in office to collaborate, learn from each other, and build our design community. In the IBM Studios Austin, you’ll work directly with the Head of UX Research for IBM Cloud, senior design leaders, and designers.
As a member of the IBM UX Research community, you will join an established and impactful community of UX researchers that are responsible for leading and driving user-centered research initiatives. This is a role where you will have the opportunity to demonstrate impact and influence for product roadmaps.
Responsibilities include :
Collaborate with designers, developers, and business stakeholders to define and validate business requirements
Create UX research project plans and be responsible for completing research projects from start to finish
Understand what stakeholders’ assumptions & expectations are for UX research projects
Design, run and complete research studies to
gather feedback on design concepts, prototypes, and other elements of the product you are supporting
collect and understand user needs, validate assumptions, and be part of the design process as the representative of our end user
Identify future improvements via user feedback
Share findings and insights from UX research projects with cross-functional teams
Take part in the UX research community, learning from and helping others with continuous feedback in a positive culture where we encourage experimentation, trust, creativity, and fun
Required technical and professional expertise
3-5 years of experience as a UX Researcher with the ability to demonstrate the application of different UX Research methodologies in a business environment
UX Research methodologies : knowledge and / or experience of conducting qualitative and quantitative research methods such as interviews, surveys, competitive analyses, prioritization exercises, concept testing, contextual inquiry, and user journey mapping
Data analysis : Proficiency in data collection and analysis, and the ability to triangulate customer insights from a combination of data sources to derive meaningful insights.
Communication Skills : Demonstrated communication and presentation skills, with the ability to leverage storytelling to effectively convey complex research findings and recommendations to diverse stakeholders
Preferred technical and professional experience
Experience with agile digital product development
Experience with research tools : collaboration, participant management, data analysis & presentation
Basic understanding of Cloud technology and familiarity with working in an enterprise environment
Familiarity with Design Thinking methods and framework
