What are the responsibilities and job description for the Scheduler position at IBP?
As a scheduler, you are responsible for building a schedule for residential and commercial projects. Your day-to-day will always look a little different, but includes:
- Be the first point of contact for incoming customer inquiries and provide installation timeframes and dates to clients.
- Be a moving resource and consult on installation solutions with the customer to create an accurate schedule timeline.
- Collaborating and communicating with builders, sales personnel and production team on the status of each job order
- Process work orders for customers in a timely fashion to ensure 100% satisfaction.
- Collecting, checking and organizing documentation regarding incoming and outgoing projects
- Be an active and productive contributor to regular strategic and tactical meetings. Provide support and take ownership of departmental improvement projects.
- High School Diploma or GED required
- Office and Scheduling Experience a Plus
- Spanish proficiency is a plus
- Excellent communication skills both verbal and written
- Strong attention to detail to process paperwork, create accurate scheduling outlines and investigative skills to uncover pertinent details of installations
- Demonstrated excellence working in client facing roles, preferably on the phone
- Strong desire to regularly contribute and have your strategic ideas heard in an always growing and improving environment
- Strong desire to contribute to the growth phase of a company that emphasizes culture and employee engagement
- Computer and clerical proficiency answering phones, typing, using scheduling software communication and customer service
- Reliability to maintain expected operational hours
Schedule: Monday – Friday (7:00 am – 4:00 pm)
Pay: $21.00 - $24.00 per hour
Position requires a drug test be completed, contingent upon employment and a background check if applicable.
Reasonable accommodations may be made to enable individuals with disabilities to perform the following essential functions.
- Lift light to moderate weight
- Sit for extended periods of time
- Use a computer
Benefits:
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Medical, dental, and vision coverage
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Company Life Insurance
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Longevity Stock Program
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IBP Foundation
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Scholarship opportunities
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Paid vacation and holidays
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Employee Financial Assistance Program
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Opportunities for growth and advancement.
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401(K) (Pre-Tax and Post-Tax) Roth 401(k) with company matching
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Supplemental Insurance (Short- and Long-Term disability, hospital indemnity, accident, critical illness, supplemental life insurance
Pacific Partners Insulation South is a proud member of the Installed Building Products (IBP) family of companies. We take great pride in our commitment to delivering exceptional customer service, which has contributed to our high customer satisfaction ratings. This success is a direct result of our dedication to quality work and dependability. We are always looking for hard-working individuals who share our mission of helping our customers and contributing to the continued success of Builders. Our people are our most valuable asset, and if you consider yourself a leader in this industry, we want to hear from you.
Explore your next career opportunity and become a part of Pacific Partners Insulation South team!
EEO Statement:
IBP is an equal-opportunity employer.
Salary : $21 - $24
