What are the responsibilities and job description for the Service Superintendent position at IC Mechanical?
JOB DUTIES / GENERAL REQUIREMENTS:
The HVAC Service Superintendent is responsible for leading and managing a team of HVAC Service technicians to deliver exceptional quality and customer service to our clients. The Service Superintendent will work closely with the Service Manager to understand the goals and direction of the team to achieve the desired goals.
- Work in a problem-solving environment demonstrating teamwork, innovation, and excellence.
- Provide hands-on leadership to the team by building and motivating team members to meet team and company goals.
- Coach, mentor, motivate, and supervise the team.
- Develop and manage all aspects of the team from planning, external vendor relationships, communications, fleet, resources, budget, change, risks, and issues.
- Always maintain strict adherence to safety standards.
- Ensure that Service projects run according to scope, schedule, budget, and quality standards.
- Provide status reporting regarding project milestones, risks, and issues, communicating across all levels of leadership as needed.
- Participate in establishing practices, templates, policies, tools, and partnerships to expand and mature these capabilities for the organization.
- Manage, develop, and lead service staff by recruiting, interviewing, hiring, training, and reviewing the performance of all staff employees.
- Assist the Sales Department with job walks and estimating on an as-needed basis to help ensure the jobs are meeting the customer needs.
- Coordinate, and review as necessary, estimations for parts and labor; effectively estimate project hours for specific services and coordinate with team to shorten downtime.
- Work with customers and team to provide technical support, resolve issues, and provide HVAC product maintenance.
THIS IS A SAFETY SENSITIVE POSITION.
