Commercial Underwriter

Job Description

Job Summary:

A Commercial Underwriter is a crucial part of the Access Plus Team, ensuring exceptional service for our valued customers. A Commercial Underwriter will manage underwriting processes, provide comprehensive support, and foster long-term partnerships with our member agents and company representatives. This role requires effective communication, organizational, and interpersonal skills to manage client inquiries, data, and contribute to team success.

Essential Duties and Responsibilities:

Communication:

• Process member agent’s requests efficiently, answer inquiries promptly (same day or next day by phone/email), and maintain open communication to build strong relationships.
  
  

Underwriting Management:

• Managing underwriting processes and quoting needs, reviewing existing policies, and assisting member agents with inquiries.
  
  

New Business:

• Responsible for underwriting and writing new business for member agents, contributing to the growth of the member agent’s and company’s client base.
  
  

Data Accuracy:

• Ensure accurate and timely data entry in our CRM, monitor assigned tasks, and provide complete information to internal teams as needed.
  
  

Problem-Solving:

• Proactively identify and resolve member agent’s concerns, collaborating with colleagues to find solutions that meet their needs.
  
  

Reporting and Analysis:

• Generate reports as required, assisting with data analysis to identify trends and support strategic decision-making.
  
  

Teamwork:

• Collaborate effectively with colleagues across departments to achieve shared objectives and foster a professional and respectful work environment.
  
  

Additional Responsibilities:

• Perform other duties as assigned by management.
  
  

Expectations:

Customer Service:

• Deliver outstanding customer service by processing member agent’s inquiries efficiently and accurately. Specifically pertaining to quote requests that are submitted, but also assisting with renewal business.
  
  

Maintain Data Integrity:

• Demonstrate a high level of organization and attention to detail. This ensures accurate data entry in the management system by keeping client information, policy details, and claims activity up to date.
  
  

Foster a Collaborative Environment:

• Work effectively with colleagues, including fellow Underwriters and member agents. This includes collaborating to achieve team goals and contributing to a supportive and collaborative work environment.
  
  

Embrace Accountability:

• Take ownership of work, ensuring accuracy and efficiency in completing assigned tasks and meeting deadlines.
  
  

Proactive Task Management & Problem Solving:

• Demonstrate strong organizational skills by independently managing workload and proactively identifying and resolving customer concerns. Seek support and collaborate with colleagues when facing complex issues.
  
  

Qualifications and Requirements:

• Active Colorado P&C License.
• Minimum of 4 years of experience in commercial insurance.
• Strong communication and interpersonal skills.
• Excellent organizational and time management abilities.
• Proficiency in CRM software and Microsoft Office Suite.
• Experience with management systems such as Epic or similar software.
• Ability to work independently and as part of a team.
• Strong problem-solving skills and attention to detail.
• Ability to handle multiple tasks and prioritize effectively.
• Customer-focused mindset with a commitment to delivering exceptional service.
  
  

Job Type:

• Full Time.
• Monday to Friday, 8:00 AM to 5:00 PM MST.
  
  

Benefits

• Health, Dental, and Vision Insurance.
• 1 Hour Lunch, two 15-minute breaks (morning and afternoon).
• Paid Time Off.
• Short and Long-Term Disability.
• Identity Theft Protection.
• Payroll deduction for SEP Retirement Plan.
  
  

Company Description

ICA Agency Alliance, Inc., a subsidiary of Insurance Centers of America, Inc., was formed in 2004 and is a Master Agency with SIAA, one of the nation's largest aggregators. We have 168 independent agent members in CO and CA partnering with us to grow their businesses. Our Access Plus team consists of dedicated personal lines and commercial lines underwriters who assist our member agents with writing business through our partner companies.

ICA Agency Alliance, Inc., a subsidiary of Insurance Centers of America, Inc., was formed in 2004 and is a Master Agency with SIAA, one of the nation's largest aggregators. We have 168 independent agent members in CO and CA partnering with us to grow their businesses. Our Access Plus team consists of dedicated personal lines and commercial lines underwriters who assist our member agents with writing business through our partner companies.