What are the responsibilities and job description for the Senior IT System Administrator position at ICBD HOLDINGS LLC?
Senior IT Systems Administrator – ABA Centers of America
Fort Lauderdale, FL
About ABA Centers of America
ABA Centers of America is a healthcare innovator experiencing steady growth while revolutionizing the autism care field. We provide ABA (Applied Behavior Analysis) therapy and diagnostic services to our clients and families in our centers, in homes, and in the community.
Listed by Inc. magazine as the 5th fastest-growing private company in the U.S., we are focused on opening new clinics and remaining self-funded without private equity investment. Committed to our sustainability and philosophy of innovation, our Chairman and Founder received the country’s preeminent business award, Ernst and Young’s Entrepreneur Of The Year® 2024 National Overall Award.
We are currently in 10 states with over 30 clinical service areas, and our roadmap will bring us to more than 50 clinical service areas over the next 12-24 months. We have the resources and talent usually found at a more mature organization, including fully staffed teams to support marketing, IT, accounting, and clinic growth.
Leadership Opportunity
Are you an experienced IT leader looking to make the next move in your career with a growing, innovative company where you can truly make a difference in the lives of kids and families?
As Senior IT Systems Administrator (End-User Services and Collaboration Platforms), you will be part of our IT Infrastructure and End-User Services team and will manage, configure, and support enterprise productivity tools, collaboration platforms, and end-user services. The position emphasizes scaling enterprise applications to meet business demands, leveraging automation to enhance operational efficiency, and driving adoption of Microsoft platforms to improve productivity and collaboration across the organization. Basic administration of Okta Identity and Access Management (IAM), including user provisioning, deprovisioning, and group management, is also a critical component of this role.
What You’ll Do
- Manage, configure, and support enterprise productivity and collaboration platforms such as Microsoft Office 365, Teams, Azure Directory Services, Intune, and Autopilot.
- Administer and optimize enterprise platforms like Atlassian Suite, including Jira Service Management, ServiceNow ITSM or Hardware Asset Management, SmartSheets, and Lucid Charts to enhance team workflows and productivity.
- Perform basic Okta IAM administration, including user provisioning, deprovisioning, group management, and integrating applications into single sign-on using SAML and OAuth.
- Monitor and manage licensing for Microsoft and other enterprise applications to ensure compliance and cost efficiency.
- Develop and implement scripts and automation using tools like PowerShell or Python to streamline operational tasks, improve system efficiency, and support scalability.
- Troubleshoot and resolve issues related to end-user services, enterprise applications, and system access to maintain optimal performance and user satisfaction.
- Monitor system performance, availability, and security, addressing risks and implementing updates, patches, and optimizations as needed.
- Collaborate with cross-functional teams to evaluate, implement, and integrate new end-user technologies and solutions.
- Create and maintain comprehensive documentation, including system configurations, workflows, and best practices, and deliver end-user training to support adoption and usability.
- Support incident and problem management processes, occasionally providing on-call or after-hours support on a rotational basis when required.
