What are the responsibilities and job description for the Director of Operations position at Ice Cream Factory?
About Us:
Ice Cream Factory is a rapidly growing, family-owned ice cream brand dedicated to spreading happiness through exceptional-quality ice cream. Our core values – People, Passion, and Persistence – drive our operations and decision-making. We are committed to serving our community, cultivating a collaborative workplace, and delivering premium products. As a family-owned organization, we foster a supportive environment that recognizes and values the contributions of every team member in our pursuit of success.
Position Overview:
We are seeking a Director of Operations to drive operational excellence and meet strategic objectives. In this role, you will oversee the daily operations of our ice cream production and retail locations, ensuring efficiency, scalability, and product quality during our rapid growth phase. This position offers a unique opportunity to undertake a challenging yet rewarding career path, contributing to the development of an emerging brand.
You will face challenges such as streamlining complex operational processes, managing rapid growth, and ensuring consistent product quality across all locations. Simultaneously, you will enjoy the rewards of building a strong, motivated team, implementing innovative solutions that enhance customer satisfaction, and directly impacting the brand’s success in a competitive market. Your efforts will play a crucial role in shaping the future of Ice Cream Factory and fostering a culture of excellence. This is a Full-Time, in-person position based in Lebanon, Missouri. The position offers a competitive salary between $100,000 and $125,000, depending on experience and expertise.
Key Responsibilities:
As Director of Operations, you will be responsible for several key initiatives aimed at enhancing operational efficiency and supporting the strategic direction of the company. Specific examples include:
- Process Optimization: Analyze and redesign existing operational workflows to reduce production times and costs.
- Performance Metrics: Develop and implement key performance indicators (KPIs) to monitor operational performance across all departments
- Supply Chain Management: Oversee and optimize the supply chain process by establishing strong relationships with suppliers and implementing inventory management systems that reduce waste and improve service levels.
- Cross-Departmental Collaboration: Foster collaboration between teams.
- Staff Development: Lead initiatives for employee training & development and drive a culture of continuous improvement.
Qualifications:The core values of People, Passion, and Persistence are essential for the Director of Operations, shaping their skills and characteristics for success. A focus on People emphasizes the Director’s commitment to creating an inclusive and collaborative workplace through exceptional leadership and effective communication, ensuring all team members feel valued. Passion drives their pursuit of operational excellence, inspiring teams to innovate and maintain a customer-centric approach that enhances satisfaction and addresses market needs. Persistence is vital for overcoming challenges and staying focused on long-term objectives; the Director exhibits resilience and adaptability, employing strong problem-solving skills and a commitment to continuous improvement to lead the organization through growth and change while achieving strategic goals.
The ideal Director of Operations candidate will bring the following:
- 3 years' experience in Distribution, Logistics, Manufacturing, or Warehouse management
- Experience creating, developing, and leading teams
- Strong communication skills
- Ability to work 100% onsite
- Bachelor’s degree in relevant experience preferred
To Apply:
If you’re excited to play a pivotal role in leading a fast-growing, family-owned company and want to partner with our visionary CEO to drive innovation and success, we want to hear from you! Don’t miss this opportunity to make your mark in the ice cream industry. Please send your resume and cover letter to ashleym@icecreamfactoryco.com.
Let’s embark on this delicious journey together!
Salary : $100,000 - $125,000