What are the responsibilities and job description for the Call Center Representative position at Ice Speak Social?
At Ice Speak Social, we specialize in providing bespoke call centre solutions that cater to the unique needs of your business. We combine professionalism with a touch of fun to deliver exceptional service and create memorable customer experiences.
Job Description :
Ice Speak Social is searching for a Call Center Representative to join our Miami team. In this role, you will manage inbound and outbound customer communications, provide support, and resolve inquiries efficiently. This position is critical to maintaining exceptional customer satisfaction and ensuring smooth operations.
Responsibilities :
- Answer inbound calls and respond to customer inquiries promptly.
- Make outbound calls to follow up with customers or provide additional information.
- Resolve customer issues while maintaining a professional demeanor.
- Document all interactions accurately in the system.
- Collaborate with other departments to address complex issues.
REQUISITOS MÍNIMOS
Benefits :
Salary : $17 - $25
