What are the responsibilities and job description for the Call Center Agent position at Core Call Inc?
Department: Core Call Inc
Location: Miami FL
Compensation: $17.15 - $24.00 / hour
Job Title: Call Center Agent
Location: Miami FL
Job Type: Full-Time
Reports To: Customer Service Manager
Job Overview:We are seeking a dedicated and enthusiastic Call Center Agent to join our dynamic team. As a Call Center Agent, you will be the frontline representative for our company, playing a critical role in ensuring customer satisfaction and providing exceptional service. You will engage with customers via phone, email, and chat to address their inquiries, resolve issues, and provide information about our products and services.
Key Responsibilities
- Respond to incoming customer calls and inquiries in a professional and friendly manner.
- Resolve customer issues effectively and efficiently while adhering to company policies and procedures.
- Provide accurate information about products and services to customers based on their inquiries.
- Document customer interactions and maintain detailed records of conversations in the CRM system.
- Follow up with customers as necessary to ensure their issues are completely resolved.
- Assist in the training and onboarding of new call center agents as needed.
- High school diploma or equivalent; additional education or certifications in customer service is a plus.
- Proven experience in a call center or customer service role is preferred.
- Excellent verbal and written communication skills, with a friendly and professional tone.
- Ability to multitask and manage time effectively in a fast-paced environment.
- Strong problem-solving skills and the ability to think critically during customer interactions.
- Proficiency in using computers and navigating software applications, including CRM systems.
- Availability to work various shifts, including evenings, weekends, and holidays as required.
- Opportunities for professional growth and career advancement.
- Comprehensive training to support your role and skill development.
- Collaborative and inclusive work environment.
- Paid time off, including holidays and vacation days.
Salary : $17 - $24
