What are the responsibilities and job description for the Call Center Agent position at Marketing Consultancy Lab?
Location: Miami, FL
Job Type: Full-Time
Job Overview
We are seeking an enthusiastic and dedicated Call Center Agent to join our growing team. As a vital part of our customer support unit, you will play a key role in delivering exceptional service to our clients and customers over the phone. The ideal candidate will have a passion for helping people and will thrive in a fast-paced, dynamic environment.
Key Responsibilities
Job Type: Full-Time
Job Overview
We are seeking an enthusiastic and dedicated Call Center Agent to join our growing team. As a vital part of our customer support unit, you will play a key role in delivering exceptional service to our clients and customers over the phone. The ideal candidate will have a passion for helping people and will thrive in a fast-paced, dynamic environment.
Key Responsibilities
- Answer inbound customer calls promptly and professionally
- Provide accurate information and assistance to customer inquiries
- Resolve customer issues and complaints in a timely manner
- Document customer interactions accurately in the system
- Follow up with customers to ensure their concerns are addressed
- Maintain knowledge of products and services to provide informed support
- High school diploma or equivalent; further education is a plus
- Proven experience in a call center or customer service role
- Excellent verbal and written communication skills
- Strong problem-solving abilities and active listening skills
- Basic computer skills with proficiency in MS Office
- Benefits:
- Health, dental, and vision insurance.
- Paid time off and company holidays.
- 401(k) with company match.
- Travel reimbursement for event-related activities.
- Professional development opportunities and team-building events.
