What are the responsibilities and job description for the Call Center Agent position at Mark Rink?
Department: Mark Rink
Location: Miami FL
Compensation: $17.45 - $24.00 / hour
Position Title: Call Center Agent
Department: Customer Support
Reports To: Call Center Supervisor
Employment Type: Full-time
Job Summary:
We are seeking a motivated and dynamic Call Center Agent to join our customer service team. As a Call Center Agent, you will play a vital role in maintaining customer satisfaction by providing exceptional service through various communication channels including phone, email, and chat. Your main responsibilities will include handling incoming calls, addressing customer inquiries, and resolving issues promptly and efficiently
Key Responsibilities
- Answer incoming calls and respond to customer inquiries in a professional manner.
- Provide accurate information regarding products and services to customers.
- Resolve customer complaints and issues in a timely fashion to ensure satisfaction.
- Document all customer interactions accurately in the system.
- Maintain knowledge of current promotions, policies, and procedures to effectively assist customers.
- Collaborate with team members to improve service delivery and customer experience.
- High school diploma or equivalent; further education is a plus.
- Previous experience in a call center or customer service role preferred.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and conflict resolution skills.
- Ability to multitask and navigate multiple computer systems efficiently.
- Proficiency in basic computer applications and CRM software.
- Competitive salary
- Health, dental, and vision insurance
- Paid time off and holidays
- Opportunities for professional development and advancement
Salary : $17 - $24
