What are the responsibilities and job description for the Front Office Supervisor position at IceCap Cold Storage?
The Front Office Supervisor assists the Office Manager in managing all aspects of office operations works closely with the Operations Manager regarding aspects of the warehouse operation. This role will provide a high level of customer service.
KEY DUTIES AND RESPONSIBILITIES
- Follow standard operating procedures (SOP’s).
- Oversee personnel: Appointment Schedulers, Allocations Clerk, and Custodian.
- Resolve day-to-day customer service issues.
- Liaison for customer products and needs.
- Work with Office Manager to manage reporting requirements to maintain consistent and efficient shipping and receiving measurables.
- Assist in setting up new accounts in WMS system.
- Assist with Export process
- Input inbound/outbound orders as needed.
- Maintain Order Information Tracking (OIT).
- Assist with marketing and managing social media sites
- Assist with setting up and facilitating office events.
- Other general office functions as assigned.
- Manage directory of incoming and outgoing visitors and necessary badge requirements
- Maintain professional attitude while greeting visitors and answering phones.
- Maintain office supply inventory and purchase and track office supplies as needed.
- Greet and direct all incoming visitors.
- Support Shipping & Receiving and Accounting departments, by serving as additional point of contact for customers, vendors, and truck drivers.
