What are the responsibilities and job description for the Manager, Program Operations position at ICF International, Inc.?

Manager, Program Operations

Location : US REMOTE (Michigan, Minnesota or Wisconsin)

Ready to make a difference?

We are seeking a Manager, Program Operations for our Energy Efficiency division to manage program implementation work in the North Central Region. The Manager, Program Operations will work with a cross-functional team of program management, outreach, technical and marketing personnel as well as actively lead project delivery, strategy, and market development efforts.

The Manager, Program Operations will work with the Senior Director of Program Operations and the Central Leadership team to develop and deliver a holistic strategy and focus on the coordination of the delivery between multiple large portfolios, leverage regional staff based on fluctuating workloads, and develop best practices for programmatic functions such as project reviews, performance tracking, client deliverables, and project startup activities.

Why you will love working here :

Quality of life : Flexible workplace arrangements, work-life balance
Investment of the community : Donation matching, volunteer opportunities
Investment in you : Tuition reimbursement, access to professional development resources, 401k matching, Employee Stock Purchase Plan
And many, many more (Ask your recruiter for more details!)

What you will be doing :

Manage program operations staff, including energy analysts, data analysts, project coordinators and operations managers.

Direct the quality and performance of the team responsible for the following tasks :

Coordination of regular program-level deliverables (weekly reports, forecasting, etc.), working with project managers to add qualitative information and portfolio lead for final quality review

Supporting internal and external team meetings by prepping and pulling quantitative data, coordinating with project managers on qualitative inputs, coordinating with portfolio lead on agenda, hosting meetings, and documenting action items

Initiating program-level incentive invoices, reviewing data points with project manager, and submittal for client approval. Coordination with rebate processing team to ensure all incentives are processed

Generating accurate and polished deliverables for all regulatory filings, reports, and presentations. Coordinate with portfolio manager for final inputs and approvals

Maintaining and updating shared files, resources and program documents to ensure all program staff has access to latest versions of materials

Coordination with program managers to develop and maintain portfolio-level performance forecasts and trend analysis

Tracking of contractual Key Performance Indicators (KPIs) and coordinating with portfolio manager on any necessary corrective action plans

Coordination with IT and reporting team for prioritization of requests and projects

Maintaining business workflow documents and operations manuals

Manage program operations staff, including energy analysts, data analysts, project coordinators and operations managers.

What you will need to have (minimum qualifications) :

BS / BA degree in Business, Economics, Energy, Information Technology or related discipline (candidates can substitute one year of experience for each year of education)

3 years of experience supporting, developing, or administering successful demand side management programs and / or related experience

Advanced MS Excel experience and skills

Experience with Power BI (or similar data visualization tool)

What would be useful (preferred skills) :

Knowledge of the utility and energy efficiency, demand response, and distributed energy resource programs and markets

Certifications related to operational excellence (PMP, Six Sigma, etc.) and / or industry specific certificates (LEED, BPI, RESNET, etc.)

Sound business ethics, including the protection of proprietary and confidential information

Ability to work with all levels of internal staff, as well as outside clients

Superior interpersonal skills including courtesy, professionalism, and a cooperative attitude

Strong project management skills

Professional Skills you will use :

Outstanding analytical skills

Attention to detail

Timeliness and strong work ethic

Working at ICF

ICF is a global advisory and technology services provider, but we're not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.

We can only solve the world's toughest challenges by building an inclusive workplace that allows everyone to thrive. We are an equal opportunity employer, committed to hiring regardless of any protected characteristic, such as race, ethnicity, national origin, color, sex, gender identity / expression, sexual orientation, religion, age, disability status, or military / veteran status. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO & AA policy.

Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation please email Candidateaccommodation@icf.com and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. Read more here : Requesting an Accommodation for the ICF interview process.

Read more about workplace discrimination rights, the Pay Transparency Statement, or our benefit offerings which are included in the Transparency in (Benefits) Coverage Act.

Candidate AI Usage Policy

At ICF, we are committed to ensuring a fair and equitable interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate or assist with responses during interviews (whether in-person or virtual) is not permitted. This policy is in place to maintain the integrity and authenticity of the interview process.

However, we understand that some candidates may require accommodations that involve the use of AI. If such an accommodation is needed, candidates are instructed to contact us in advance at candidateaccommodation@icf.com. We are dedicated to providing the necessary support to ensure that all candidates have an equal opportunity to succeed.

Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position.

The pay range for this position based on full-time employment is :

81,094.00 - $137,860.00

Nationwide Remote Office (US99)

Salary : $81,094 - $137,860

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