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Job Description

Overview

Whether you want to make your debut or go back on tour after a long hiatus, starting a career at Seminole Hard Rock Hotel & Casino Tampa can feel more like play than work. This expansive property is the premier entertainment destination of Central Florida & features high stakes table games along with thousands of the hottest slot machines. Owned & operated by the Seminole Tribe of Florida, this electrifying casino destination boasts rock star amenities at its AAA Four Diamond rated hotel ranging from seven award-winning Zagat-rated restaurants, a newly renovated Rock Spa® & Salon and VIP services galore.

Our Commitment to Service :

We don’t have customers, we have Guests. Unparalleled Service isn’t just a part of our mission statement at Seminole Gaming; it’s a commitment to each and every one of our current & future Guests. Our staff spends their time making sure that every single one of our guests gets the rock star treatment, but the Seminole Hard Rock family also rolls out the red carpet for our employees with competitive benefits & a great work environment.

Benefits & Perks :

We offer rockin' benefits that include Medical, Dental, Vision & Life Insurances, 401K, Paid time off, Annual Bonus Opportunity & much more! Please visit http : / / www.gotoworkhappy.com / benefits to see our full list of benefits!

Appearance :

How we look & appear to each guest provides an important impression of our Company. Non-permitted guidelines include unnatural hair color, visibly explicit or offensive tattoos, facial tattoos, ear piercings that alter the shape and / or size of the ear, any visible body or facial piercings other than two (2) piercings per ear, facial hair longer than ½ inch in length or mustaches that extend past ¼ inch below the upper lip. Please note this list is not all-inclusive, as well as exceptions to these rules may apply for certain departments.

JOB DESCRIPTION

Responsibilities

This position is responsible for focusing on new business to Seminole Hard Rock Hotel & Casino-Tampa.

Essential duties include, but are not limited to :

Maintains relationships and markets our gaming product and amenities to valued guests and develops new business relationships
Greets guests in the casino and participates in social events and special promotions
Evaluates player ratings to track visits, arranges accommodations and provides complimentaries according to established guidelines
Effectively handles guest complaints and discrepancies in an efficient and courteous manner
Provides special services to include food, beverage, transportation, cross-property events and Player’s Club programs
Achieves predetermined targeted production quotas, profitability goals and other goals provided by management for room occupancy, entertainment events, special events and gaming revenue
Responsible for marketing to predetermined active and inactive customer by mail and phone to further develop brand loyalty and visitation to the casino and reports results of each
Maintains up-to-date knowledge of all electronic gaming machines, player tracking systems, promotions, events, entertainment and general property information
Safeguards the confidential nature of all departmental and general property records
Other duties as assigned

Qualifications

High School diploma, GED, or equivalent required, Bachelor’s degree in Business, Advertising or Marketing preferred.

Five (5) – Seven (7) years of player development or casino marketing experience required, or the equivalent combination of education and experience

Candidate MUST bring established book of new customers to Seminole Hard Rock Tampa

Must have excellent communication skills, judgment, high moral integrity and strong work ethic

Conducts themselves in accordance with all Gaming Commission Regulations, Seminole Tribe of Florida, and Player Development departmental policies and procedures

Must have strong organizational, planning and communication skills

Must possess strong leadership and team building skills

Commitment to routinely go above and beyond in the accomplishment of position responsibilities in an effort to play a role in the achievement of organizational goals

Must present professional image of excitement, enthusiasm, and outgoing personality, while being able to project a professional image

Must be able to tolerate casino related environmental factors including but not limited to second hand smoke, excessive noise and stress related to serving customers in a high pressure fast paced environment

Must be able to perform other duties as assigned

Work Environment :

Duties and responsibilities are typically performed in a professional office setting as well as on the Casino Floor. On the Casino Floor, you may be exposed to casino-related environmental factors including, but not limited to, second hand smoke and excessive noise.

While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. The employee must frequently lift and / or move up to 50 pounds. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus.

Native American Preference Policy :

The Tribal Council gives preference in all of its employment practices to Native Americans. First preference in hiring, training, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.

Employment Process :

Seminole Gaming’s employment process requires candidates to obtain gaming licensure by successfully completing a background check with Seminole Gaming Compliance and Regulations, prior to beginning employment. These background checks may include, but are not limited to :

Credit Check

Criminal Background Check

Drug Screen

Disclaimer

While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).

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DIRECTOR - PLAYER DEVELOPMENT

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