What are the responsibilities and job description for the Lead ITSM Engineer position at iCloudNow?
Job Details
Lead ITSM Engineer
Location required: Lisle, IL (Onsite work)
Required skills:
ITSM framework, ServiceNow, SolarWind integration with SNOW, Leadership
Need or with
Nice to have skills:
Experience in mapping infrastructure components to business and technical services to enhance visibility, dependency management, and service impact analysis.
Demonstrated experience in ITSM frameworks.
Extensive experience with ServiceNow and SolarWinds.
Fundamental understanding of key technologies relevant to ServiceNow implementations, including Web Services, LDAP and JavaScript.
Demonstrated ability to influence and consult (on pros, cons, and risks).
Provide thought leadership in solving business processes and technical problems.
Ability to analyze data findings to draw conclusions and develop actionable recommendations.
Excellent communication skills.
Ability to explain complex practices, processes, or procedures in clear and simple terms.
