Electrical Technician Support 1

Electrical Technician Purpose: Acts as product expert and first line contact/support for end users and distributors for HVACR products and systems by troubleshooting, reworking and testing of in-house product, product analysis, repair and life cycle testing.

Electrical Technician Responsibilities:

• Answers inquiries about design, selection, installation and operation in both verbal and written format, regarding HVACR products and systems, produced and supported by company.
• Provides timely and correct solutions to inquiries requiring analysis of product failures and repair procedures.
• Analyses, repairs and performs life cycle tests on products produced by company.
• Works closely with other members of the Engineering staff to stay contemporary regarding product line and industry.
• Support sales staff with technical documentation, technical analysis of sales product comparison, sales leads, and technical proofing/updating of marketing literature including the sales catalogs, power point presentations, website tutorials, product packaging etc.
• Provide technical support for ICM sister companies, partnered companies and some original equipment manufacturers.
• Provide Marketing support by updating wholesale distributor websites & data bases for correct cross reference information and provide technical support to customer service.
• Train ICM staff, new employees & sales staff or distributors via Webinar courses, PowerPoint presentations or ICM onsite training at our facility.
• Provide engineering support by building and testing engineering samples of new product design to increase sample turnaround time or provide samples to safety agencies.
• Maintain engineering supplies for both discrete and surface mount components.

Electrical Technician Requirements:

• Associates degree (A.A.) from 2 year college or technical school. Equivalent combination of education and experience is acceptable.
• Previous experience/exposure to a manufacturing environment engaged in the production of consumer or commercial electronics highly desired.
• Proficient with blue tooth, Wi-Fi, & NFC enabled products for support of ICM products which are enabled with such technology.

Electrical Technician Benefits

• Health Insurance
• Vision Insurance
• Dental Insurance
• 401K
• 401K matching
• Bonus program

Job Type: Full-time

Pay: $46,000.00 - $60,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Education:

• Associate (Preferred)

Experience:

• Technical support: 3 years (Required)

Work Location: In person

Salary : $46,000 - $60,000