Sales Operations Coordinator

Reports to: Director of Sales Operations

Purpose of the Job:

The Sales & Operations Coordinator will facilitate sales through effective customer service and efficient processing of quotations and sales orders. This position will also assist Operations through active involvement with CRM maintenance using SalesForce, Order entry of Sales orders and quotes thru SyteLine, Repair Orders and RMA's also thru SyteLine. Quotes thru SalesForce and SyteLine

Duties and Essential Job Functions:

Sales Coordinator & Operations (Inside Sales):

• Support the sales team in attaining sales targets.
• Handle customer inquiries via phone calls, emails or through the sales/service teams. This responsibility may include such functions as handling complaints, referring customers to other divisions (repair or field service), help source the correct equipment solution, etc.
• Responsible for processing & coordinating sales orders from order inception through the planning, commissioning and shipping activities associated with each sales order by liaising with the various departments involved in fulfilling an order.
• Maintain quotations, sales order and contracts status and backordered shipments.
• Identify, resolve and communicate problems in accomplishing the on-time shipment of orders.
• Generate bid/tender responses, proposals, and quotations as requested by customers and sales personnel.
• Review sales contract & letter of credit documents for accuracy.
• Ensure that all tasks are completed while adhering to related company policies and procedures

CRM:

• Provide day to day end user support and assist users with increasing their knowledge of Salesforce.
• Develop reports, dashboards and processes to continuously monitor data quality and integrity.
• Create & maintain training and user documentation as business needs evolve or features are added
• Train new and existing users on how to use Salesforce applications.
• Ensure accurate product details for quoting via consistence data transfer & setup in Syteline & Salesforce.
• Support the Salesforce Administrator with implementations, modifications and operational improvements in the salesforce environment.
• Keep abreast of new Salesforce features and functionality; providing recommendations for process improvements.

Education and Experience:

• College degree preferred, High School Diploma minimum
• Must have a minimum of two years' experience within a product sales organization
• Experience working in a sales environment within a manufacturing/technical products company would be an asset
• Experience compiling comprehensive proposals would be an asset
• Previous experience with working in an ISO environment
• Experience working with Salesforce & Syteline would be an asset

Knowledge, Skills and Abilities:

• Must have strong knowledge of Microsoft Office Suite
• Ability to work independently and as part of a team
• Must have excellent communication (Written & Verbal) and interpersonal skills
• Ability to maintain strong intercompany relationships
• Must be able to occasionally work overtime as required
• International sales coordination/support experience would be an asset