What are the responsibilities and job description for the Front Desk Receptionist position at Icon Eye Care?
Job Title: Front Desk Staff - Icon Eye Care
Location: Bakersfield, CA
Job Type: Full-time/Part-time
Salary: Competitive, based on experience
About Us:
Icon Eye Care is a premier optometry practice dedicated to providing exceptional eye care and personalized service to our patients. Our team of professionals strives to create a welcoming, efficient, and high-quality experience for every patient who walks through our doors. We are currently looking for a motivated, friendly, and reliable Front Desk Staff member to join our dynamic team.
Position Overview:
As a Front Desk Staff member at Icon Eye Care, you will be the first point of contact for our patients. Your role is crucial in ensuring smooth and efficient operations at the front desk, while also providing excellent customer service. This position requires multitasking, strong communication skills, and a passion for delivering great care.
Key Responsibilities:
- Patient Check-in & Check-out: Greet patients warmly and efficiently check them in for their appointments, ensuring all required paperwork is completed and accurate.
- Scheduling: Manage patient appointment scheduling, ensuring that the calendar is up-to-date and appointments are booked in a timely manner.
- Patient Support: Answer patient calls, emails, and inquiries, providing information regarding services, appointments, and insurance coverage.
- Optical Assistance: Participate in the optical department by helping patients select eyewear, assisting with frame and lens options, and explaining insurance benefits.
- Insurance Verification: Verify and process insurance information, ensuring that claims are filed correctly and patients are informed about their coverage.
- Cashier Duties: Handle patient payments, process transactions, and provide receipts.
- Record Maintenance: Maintain accurate patient records and ensure that all necessary documentation is in place.
- Team Collaboration: Work alongside optometrists and other staff members to provide a seamless patient experience.
- Administrative Support: Assist with administrative tasks such as filing, inventory tracking, and ensuring that the office is organized and presentable.
Qualifications:
- Previous experience in a customer service or front desk role (experience in an optometry office is a plus).
- Strong organizational and multitasking skills.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment while maintaining a positive and professional attitude.
- Basic computer skills and proficiency in office software.
- Knowledge of optical products and services is a plus, but not required (training will be provided).
- Ability to work well with a team and independently.
- Spanish speakers are preferred
Why Join Icon Eye Care?
- Competitive salary with opportunities for growth.
- A positive, collaborative, and supportive work environment.
- Comprehensive training and development.
- Employee discounts on eyewear and other optical products.
If you are passionate about delivering outstanding service and are excited to be a part of a growing practice, we would love to hear from you!
Job Types: Full-time, Part-time
Pay: $16.50 - $20.00 per hour
Schedule:
- 8 hour shift
- No nights
- No weekends
Work Location: In person
Salary : $17 - $20
