What are the responsibilities and job description for the Customer Service Representative position at Icon Hospitality?
Job: Part-Time Stock Person/Customer Service Representative
Location: Gourmet Liquors - Galloway, NJ
Reports to: Manager
AGE: 18
Summary
Gourmet Liquors is looking to add a part-time Customer Service Representative to our growing team. To be successful in this position you will need to have a passion for customer service. Customer Service Representative answers inquiries about products and attends to wishes of guests, as well as suggestively selling products throughout the store. Must present a positive first impression of the stores cleanliness, excellent in service and high standards.
Essential Duties and Responsibilities
- Meet customer satisfaction through constant and consistent customer service
- Creates a warm and fun atmosphere for both guests and employees.
- Follows all store and legal guidelines regarding the sale of alcohol, as well as other products at the register.
- Replenishes shelves to ensure ample product is available.
- Follows cleaning schedules and department guidelines.
- Operates the cash register. Performs all related check out procedures. Properly and efficiently bags merchandise.
- Maintains accuracy during the transaction, ensuring the customer is charged for all items and appropriate funds are collected. Maintains proper security measures and cash drawer accounting procedures, avoiding overages and/or shortages.
- Applies proper stocking techniques to ensure products are properly located on shelves, rotated and within easy customer reach. Ensures merchandise is in salable condition with correct prices and signs.
- May assist with receiving, unloading, checking-in, breaking-down, and storing deliveries.
- Ensures smooth function of department and store by cooperating with co-workers and supervisors. Responsible to continuously improve job performance.
Qualifications and Skills
- Basic math skills
- A cheerful & courteous disposition
- Neat & clean professional image
- Knowledge of wines, beers, and spirits is a plus
Job Type: Part-time
Job Type: Part-time
Pay: $15.48 - $15.49 per hour
Expected hours: 32 per week
Shift:
- Day shift
- Evening shift
- Morning shift
Work Location: In person
Salary : $15 - $15
