Community Association Manager - Horizons at Summers Corner

Our mission at ICON is to consistently anticipate and exceed our customers' expectations by providing outstanding facilities and superior service at every one of our clubs. We strive for constant improvement and will conduct ourselves according to the highest standards of integrity and professionalism.

Job Title: Community Association Manager

Reports To: General Manager/Regional Director/Board of Directors

Position Summary:

As an ICON Community Association Manager, you must be eager to provide one-on-one customer service with the understanding that you represent the face of a company focused on providing ICONic service. The role will include providing leadership, direction, and management to ensure the property is maintained and operated in accordance with ICON Management’s standards. Responsibilities include working closely with the Home Owner’s Association, the Board of Directors and/or the Developer, and act as a representative of ICON Management, while facilitating solutions between communities, the company, and internal support staff.

Essential Job Functions:

• Delivers and promotes prompt, courteous, and outgoing friendly service to all residents, guests, and fellow employees in a manner that promotes our ICONic values.
• Builds and nurtures professional relationships between the Community, the Team Members, and the Company.
• Direct and coordinate the activities of contracted vendors and evaluate their performance.
• Facilitate and prepare paperwork for meetings, such as Budget, Annual, and Board of Directors meetings.
• Investigate complaints, disturbances, and violations, and resolve problems following rules and regulations.
• Inspect grounds, facilities, and equipment to determine necessity of repairs or maintenance.
• Solicit and analyze bids from contractors for repairs and/or maintenance.
• Plan, schedule, and coordinate general maintenance, major repairs, and construction projects as directed.
• Maintain records of maintenance and operating costs, as well as all related Association documents.
• Purchase supplies as directed by the Board of Directors.
• Assist Board with the selection of vendors, and manage contracts for provision of Association services such as cleaning, maintenance, and security services as directed.
• Prepare detailed budgets and financial reports for Associations.
• Confer regularly with community association members to ensure their needs are being met.
• Meet with the Board of Directors and committees to discuss and resolve legal and environmental issues or any other Association matter.
• Provides leadership to Team Members
• Plans and implements strategies to meet club needs.
• Conducts tours for prospective members and orientations for new members.
• Promotes club activities through various types of media such as websites, newsletters, and emails.
• Serves on applicable club committees to assure that member’s interests are consistently addressed.
• Tracks the success (performance) of all membership activities.
• Coordinates the development of social activities/calendar for the club.

*The statements contained herein describe the scope of the responsibility and essential functions of this position, but should not be considered to be an all-inclusive listing of work requirements. Individuals may perform other duties as assigned including work in other areas to cover absences or relief to equalize peak work periods or otherwise balance the workload.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily and safely. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Please speak to your supervisor if you feel that you require an accommodation.

Educations/Certificates/Licenses/Training:

High School Diploma required, Bachelor’s Degree preferred. Community Association Manager (CAM) License required. Must obtain any required local and state licenses or certifications.

Experience/Background/Knowledge:

Previous management experience in Association Management. A minimum of 10 years of professional experience is preferred. Proven leadership experience is mandatory.

Skills:

Ability to communicate effectively with managers, guests, and employees in one-on-one and small group situations in a fast paced environment. Must have an understanding of Microsoft Office including Outlook, Excel, and Word; additional computer skills are necessary. Ability to create and disseminate written correspondence. Actively seek growth and development within the profession. Understanding that growth participation is directly related to your personal efforts and dedication to the profession. Must be able to perform math computations essential for budgeting and cost analysis purposes.

Physical Requirements:

While performing the duties of this job, the employee is regularly required to stand and talk or hear. The employee frequently is required to walk; use hands and fingers to handle, or feel; reach with hands and arms; and climb or balance. The employee is occasionally required to sit; stoop, kneel, and crouch. The employee must frequently lift and/or move up to 5 pounds and occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. At times, may be required to operate a motor vehicle.

Schedule Requirements:

A Community Association Manager is required to be on the property, or in the office during normal office hours, typically from 8:00am until 5:00pm Monday through Friday. There will be time outside of normal hours that a Manager may need to plan for, including attendance at Board Meetings and other Community Events.

Benefits:

ICON Management offers benefits to all full-time employees the first of the month following 60 days of employment. The following benefit programs are available to eligible employees:

• Health Insurance with a generous employer contribution
• Vacation
• 401k and employer contribution
• Paid holidays
• Life Insurance
• Short Term Disability
• Employee Assistance Program

Job Type: Full-time

Pay: $60,000.00 - $80,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Education:

• Bachelor's (Preferred)

Experience:

• Property management: 5 years (Preferred)
• Lifestyle Management: 2 years (Preferred)

License/Certification:

• Community Association Management License (Preferred)

Work Location: One location