Service Manager

Service Department Opportunity: Service Manager

icon Mechanical is seeking qualified professionals to join our Service team. We are a full-service mechanical contractor and construction firm specializing in fabrication, installation, modification, and ongoing service of process piping, power piping, boiler making, industrial equipment installation, industrial ventilation, and HVAC. icon is IMI’s original, flagship firm and takes pride in having constructed projects in over 42 states in markets including emerging technology, data centers, healthcare, laboratories, pharmaceutical, automotive, and education. icon has the capacity to perform projects where the mechanical portion can be $100's of millions to build.

icon is headquartered in Granite City, IL, and has branches in Nashville, TN, Chesterfield, MO, and Charlotte, NC. icon was recently recognized as one of the Top 50 Fastest-growing Companies in the St. Louis Metropolitan Region and recently listed as one of the Top 10 Fastest-growing Mechanical Construction Companies in the United States.

We are currently looking for a Service Manager to join our Service team located at our office in Charlotte, NC. Our ideal candidate for a Service Manager is someone with 5 years of experience who has the skills to effectively manage a team and department.

Primary responsibilities for icon’s Service Manager include:

• Leading and supporting HVAC technicians to ensure they meet service demands effectively while maintaining high customer satisfaction.
• Identifying and generating additional service opportunities, promoting and expanding maintenance agreements, and estimating bids for contract work.
• Collaborating with dispatch to optimize technician scheduling based on skill level, efficiency, and training needs, while ensuring timely procurement of necessary parts.
• Providing clients and company leadership with key project updates, including estimated job completion times, labor hours, and materials used or needed.
• Maintaining strong communication with vendors and factory representatives to address warranty concerns, product recalls, and equipment performance issues.
• Implementing ongoing training programs to enhance HVAC technicians’ skills in preventative maintenance, troubleshooting, safety protocols, and company policies.
• Ensuring service vehicles are properly maintained and utilized efficiently to support field operations.
• Directing and overseeing the Service Sales Manager, implementing strategies to expand preventive maintenance revenue and focusing the sales team on key market segments.
• Working closely with Service Administration to ensure accurate and timely delivery of reports and invoices to customers.

Primary qualifications for icon’s Service Manager include:

• 5 years of HVAC management experience or an equivalent combination of relevant experience and education.
• Strong communication, interpersonal, and analytical skills, with a positive and professional attitude.
• In-depth expertise and hands-on knowledge of HVAC and refrigeration systems.
• Proven track record as a high performer with a strong work ethic and the ability to inspire pride in craftsmanship within the team.
• Strong technical aptitude, with a solid understanding of local codes and the ability to efficiently utilize resources to resolve challenges.
• Exceptional leadership abilities, fostering team productivity, maintaining high-quality work standards, and handling conflict with diplomacy and professionalism.
• Highly organized and detail-oriented, with the ability to manage multiple tasks, projects, and assignments effectively.

COMPENSATION AND BENEFITS:

• Employee Stock Ownership Program
• Experience based salary
• Discretionary Annual Bonus'
• Health Insurance
• Dental Insurance
• Vision Insurance
• 401k with Discretionary Company Contributions
• Paid Time Off (Vacation; Sick Time)
• Paid Company Holidays
• Paid Parental Leave
• Tuition Reimbursement Program
• Employee Assistance Program
• Gym Reimbursements

DIVERSITY:

Our commitment to diversity and inclusion starts with us. The IMI companies strive to build a team that is truly reflective of the communities we serve in every level of our business. We know that when diverse minds and perspectives come together, the possibilities are limitless.

WHY ICON MECHANICAL?

Here at icon, we don’t just admire thinking outside of the box, we encourage it. icon knows that to tackle the challenging projects we are faced with every day takes a team of creative problem solvers who aren’t afraid to be bold. Which is why icon works every day to create a work environment that gives back to our employees. Our family-first approach and commitment to work-life balance are just a couple of the things that make icon Mechanical an ideal career destination. We take pride in supporting our own.

Our philosophy is to hire talented people, provide them with the training, tools, and resources to be successful, empower them to go and contribute to the success of the company, and to reward performance. If you’re ready to be a part of our team AND a part of our solution, APPLY TODAY!

EOE/M/F/V/D