What are the responsibilities and job description for the Customer Contact Rep Senior position at Iconma LLC?
Our Client, a Truck and Engine Manufacturing company, is looking for a Customer Contact Rep Senior for their Lisle, IL / Remote location.
Responsibilities :
- Plans and oversees enterprise-level support and service activities for company products and services for a designated client or group of clients.
- Ensures quality service and operational performance within the parameters of program and delivery standards.
- Develops client relationship and understanding of client business and product installations to identify service needs, plan service delivery and drive use of proactive service and support mechanisms to reduce client downtime and support costs.
- Acts as single point of client contact to coordinate resolution of service incidents and escalation of technical issues.
- Collaborates with sales and support groups to demonstrate value of support offering to client and identify opportunities for expanded support business.
- Performing assignments that require considerable judgment and initiative.
- Understands implications of work, identifies key issues, and makes recommendations for solutions.
- Identifies key issues and patterns from partial / conflicting data.
- Takes a broad perspective to problems and spots new, less obvious solutions.
- Completes work with a limited degree of supervision.
- Determines methods and procedures on new assignments.
Requirements :
Why Should You Apply?
As an equal opportunity employer, ICONMA provides an employment environment that supports and encourages the abilities of all persons without regard to race, color, religion, gender, sexual orientation, gender identity or express, ethnicity, national origin, age, disability status, political affiliation, genetics, marital status, protected veteran status, or any other characteristic protected by federal, state, or local laws.
