Program Manager (Level II)

Our Client, a Banking company, is looking for a Program Manager (Level II) for their Charlotte, NC location.

Responsibilities :

• This job is responsible for driving and executing on internal control discipline and operational excellence within a Line of Business (LOB) or Enterprise Control Function (ECF). Key responsibilities include providing analytical and administrative support for LOB or ECF specific processes and tools to drive adherence to enterprise-wide standards. Job expectations include monitoring and testing controls and implementing quality assurance and quality control processes within the LOB or ECF by evaluating data to help identify, track, and report issues and control improvements for remediation.
• Oversees the design and effectiveness of the risk and control environment to support Client Operational Services and ensure adherence to enterprise-wide standards
• Supports the monitoring and testing of controls by evaluating data to identify issues and control improvements for remediation
• Implements optimized controls and enhanced Quality Assurance (QA) practices to support business continuity efforts
• Conducts and coordinates quality inspection reviews to enhance employee performance and control effectiveness
• Performs QA activities including executing on controls, managing cases, and reporting results
• Executes initiatives by identifying areas of potential testing automation, procedural updates, thematic trends, test script updates, and coaching opportunities to enhance QA program success
• Supports the overall management of and research required for regulatory exams, internal audits, and other monitoring and inspection reviews and evaluates data and information relevant to inspection metrics to support governance activities for dashboard reporting
• Defines scope, sampling requirements, and minimum requirements / standards for the GCAOO QC / QA program.
• Executes governance routines that measure the adherence to the GCAOO QC / QA program requirements, including sampling adherence and root cause analysis for underperforming testers.
• Supports QA script development, procedure development, training, change management, and strategy and initiatives.
• Maintains a culture of compliance and supports the identification, escalation and timely mitigation of compliance / quality risks.
• Applies knowledge and expertise to influence business managers and peers to ensure enforcement of the QC / QA program.
• May interface with auditors, business, and support leaders.

Requirements

Skills :

Why Should You Apply?

As an equal opportunity employer, ICONMA provides an employment environment that supports and encourages the abilities of all persons without regard to race, color, religion, gender, sexual orientation, gender identity or express, ethnicity, national origin, age, disability status, political affiliation, genetics, marital status, protected veteran status, or any other characteristic protected by federal, state, or local laws.